Clinical Analyst

Clinical Analyst

The Clinical Analyst will provide primary support for the patient portal across four hospitals. This role involves assisting patients, particularly those who are elderly or not computer-savvy, with accessing and navigating the patient portal. The technician will also support other clinical informatics tasks as needed.

Key Responsibilities:

• Provide help desk support for the patient portal, assisting patients with portal registration, password resets, proxy set up, and portal navigation.
• Collaborate with ministry health information management (medical records) on patient portal access needs as needed.
• Offer excellent customer service, ensuring patient satisfaction and confidentiality.
• Support clinical informatics tasks, including provider training and technology builds.
• Assist with other provisioning tasks and static activities as required.
• Maintain HIPAA compliance and ensure patient data confidentiality.
• Potentially train on Meditech systems and other relevant technologies.

Qualifications:

• Associate's degree in a computer-related field or equivalent training required.
• 3-4 years of experience in a help desk or customer service role, preferably in a healthcare setting.
• Strong customer service skills, with the ability to assist elderly patients and those with limited computer skills.
• Exposure to clinical informatics or healthcare IT is a plus.
• Bilingual in Spanish is a plus.

Preferred Skills:

• Familiarity with patient portals such as MyChart or MyRecord.
• Basic understanding of clinical informatics and healthcare IT systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.