Customer Account Manager (WATERFORD)

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best— for ourselves and our clients. The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle.

Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company.
Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes.
Foster and maintain client relationships to establish a mutually beneficial business partnership.
Review all order plans to identify and address any obstacles to ensure successful project completion.
Utilize independent discretion to negotiate solutions that influence the general business operations of clients.
shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering).
Manage vendor relationships to provide comprehensive end-to-end solutions for the client.
Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization.
Participate in cross-departmental projects.
Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance.
Bachelor's degree preferred
Experience: 3 years' experience in customer service or print environment preferred
Ability to work independently, multi-task and balance several Client Accounts
~ Ability to successfully analyze problems, drawing valid conclusions and make recommendations.
~ Strong change management skills
~ Proficient with math applications
~ Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint
~ We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.

Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.