Sr. Data Center Technician

Job DescriptionJob Description Senior Data Center Technician OverviewAs a Senior Data Center Technician, you will act as a point of escalation for L1 associate data center engineers and L2 data center engineers. This position will work directly withourcontracted L2 engineers who are responsible for all hardware breakfixactivities, to ensure SLA’s and KPI’s are met. You will be working directly with the local site supervisor, who will give youdirectionand assign your workload. The quality of the work performed will have a direct impact on the stability and performance of the company's enterprise computer systems. Being a global company, down-time is measured in minutes, so responsiveness and effectiveness during system outages are critical.Primary Responsibilities will include:Perform advanced diagnostic and troubleshooting of servers and network devices that are escalated from L1 and L2 technicians. Escalating complex issues to the hardware manufacturers andourengineers asnecessary..Troubleshoot advanced Linux OS level issues on all servers.Assistourengineers in troubleshooting allautobuild(Linux Kickstart) nodes that do not build properly (stragglers).Troubleshooting and resolution of all network connectivity issues at the physical layer.Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth.Consistent engagement with the Jira ticket queue to ensure tickets are processed correctly by associate data center technicians and data center technicians.Secondary Responsibilities will include, but not limited to:Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up.Ensureourdata center house rules are being followed and immediately report any concerns to leadership.Ensureourdata center cleanliness, any issues with cleanliness must be reported to leadership.Basic Qualifications6+ years in a Data Center Engineering Role6+yearsLinux troubleshooting experience.6+ years server hardware troubleshooting experience. Preferred QualificationsSuggested Skills:CommunicationPay Rate:$40.00-50.60/hr(W2-Non Exempt) Req# 16058