Student Services Concierge

Classification: Regular, Minimum Pay: $19.81. Compensation will be commensurate with the level of the position, education, and experience. Job Description Summary The Student Services Concierge will greet and assist students and visitors along with performing a variety of functions in the Student services. This announcement is active through 7/20/26 at 11:59pm and will no longer be listed as of 7/21/26. Essential Position Functions Greets and assists students and visitors in the Student Welcome Center. Actively assesses students’ needs, navigating them to personalized direct points of service. Answers telephones, transfers calls appropriately, and sets appointments. Listen and respond to student issues to find solutions by problem‑solving and/or referring to other college departments as needed. Stays abreast of multiple sources of detailed information and schedules of activities in the building, including tours, workshops, classes, and orientation sessions, and assists with organization of on‑site activities. Assists students with orienting to college resources and tools, such as MyWay Portal. Assists students with registration and/or student planning. Maintains forms and daily mail service for all departments on campus/center. Performs cashier functions and duties, including receiving and posting payments and deposits. Ensures proper security when opening and closing the Center and/or Student Welcome Center office. Consistently and dependably attends work, activities, and functions as scheduled or assigned. Work Environment Monday - Friday 8am - 5pm and rotating Saturdays 8am-12pm. On‑premise position at South Omaha Campus. Knowledge, Skills, and Abilities Knowledge of college‑wide functions, particularly student affairs, financial aid, academic affairs, academic records, enrollment services, etc. Knowledge of CRM systems. Skill in operating computer software. Knowledge and compliance with FERPA laws. High level of customer service skills while maintaining a positive and professional attitude. Effectively communicate with various internal and external stakeholders. Strong planning and organizational skills. Ability to manage multiple tasks and pay close attention to detail. Ability to work independently and/or as part of a team. Ability to professionally manage and maintain confidential information. Ability to effectively work and interact with various cultures and ethnicities. Ability to utilize mathematical and money‑handling skills. Ability to effectively communicate verbally and/or in writing. Ability to occasionally exert up to 20 pounds of force to lift, push, carry, pull or otherwise move objects. Ability to perform sedentary work, sitting and standing for extended periods of time. Minimum Qualifications for Education and Experience Associate degree. Two (2) years of direct customer service experience working in a fast‑paced, public service environment. Experience in an educational setting preferred. Proficiency in English; bilingual/multilingual preferred. Equivalent combination of education and/or experience will be considered. Ability to travel between campuses for meetings or position responsibilities. Must pass background check. Equal Employment Opportunity Metropolitan Community College affirms a policy of equal education, employment opportunities and nondiscrimination in providing services to the public. Metropolitan Community College recognizes that an individual with a disability may require an accommodation to enable the candidate to successfully perform a job function. Consideration will be given to reasonable accommodations. #J-18808-Ljbffr