Client Services Representative

23 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Are you a skilled communicator who thrives in fast-paced, client-facing environments? We are hiring a full-time Client Services Representative to join our client's Support & Inside Sales team in Portland, Maine. In this high-impact role, you’ll be the trusted connection between internal teams and external clients. This role is perfect for someone who enjoys building relationships, solving problems, and making a real difference in a science-driven, mission-focused organization. About the Role As a Client Services Representative , you’ll support both internal and external clients , ensuring every interaction reflects the high standards of service. You'll manage incoming inquiries, generate and manage quotes, track key data, and collaborate across departments to ensure seamless service delivery. Your efforts will directly impact client satisfaction, retention, and operational excellence —with a focus on supporting clients across a range of industries and geographies. Key Responsibilities Serve as the first point of contact for client communications via Salesforce Service Cloud and telephone Respond to client inquiries, resolve issues efficiently, and ensure timely, accurate information is provided Create, manage, and track service quotes, proposals, and program documentation Collaborate cross-functionally with Sales, Marketing, Scientific Affairs, Operations, and IT to address client needs Maintain detailed records and enter data into CRM systems, spreadsheets, and internal platforms Analyze client behavior and support trends to recommend improvements in content, processes, or pricing Support onboarding and long-term relationship management with clients throughout the Americas, Asia, and Oceania What You’ll Bring 2+ years of experience in a client-facing role such as Customer Support, Customer Operations, Sales, Marketing, Finance, or similar Strong verbal and written communication skills with the ability to explain complex issues clearly and professionally Proficiency with tools like Salesforce, Service Cloud, Microsoft Word, Excel, Power BI, and/or CoPilot Excellent time management and organizational skills; ability to multitask in a deadline-driven environment A proactive mindset with the ability to work independently and collaboratively Why Apply? Join an inclusive and mission-driven team Make a direct impact on global client success Gain exposure to international client relationships and scientific services Grow your career with a global leader in biomedical analytics Apply Now If you're passionate about client service and want to grow your career in a high-impact role, we want to hear from you. Apply today to become a Client Services Representative and help deliver world-class service to clients around the globe! ProSearch is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other protected status under local, state, or federal law. Seniority level Seniority level Associate Employment type Employment type Temporary Job function Job function Customer Service and Administrative Industries Software Development and Manufacturing Referrals increase your chances of interviewing at ProSearch by 2x Get notified about new Client Services Representative jobs in Portland, ME . Work From Home - Client Services Representative Urgent Care Client Service Representative Work From Home - Client Benefits Specialist Bank Client Service Representative I or II - Downtown Portland Client Service Representative - Specialty Client Assessor - Corporate Dining Account Supportive Services Patient Care Coordinator- Rock Row Redemption Team Member - Customer Service Portland, Maine Metropolitan Area $20.25-$21.25 1 day ago Portland, Maine Metropolitan Area 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr