Mass Posting - Front Desk Staff

Overview Title: Front Desk Staff Reports to: General Manager Pay Range: Connecticut - $17 - $19/hr; Florida - $14 - $19/hr; Georgia - $10 - $15/hr; Massachusetts - $16 - $21/hr; New York City - $17 - $22/hr; Upstate New York - $16 - $21/hr; Rhode Island - $16 - $21/hr About Central Rock Gym Central Rock Gym isn’t just a climbing gym — it’s a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow — physically, mentally, and socially. Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn’t just the walls — it’s the people who create the experience every day. Summary As a Desk Staff, you will be the first point of contact and will manage front desk operations including check ins, orientations, facility explanations, memberships/day passes, cleaning, etc.; will foster a fun and welcoming environment by providing the utmost customer service to our members and guests while ensuring a smooth flow of daily operations for an outstanding CRG community experience. Responsibilities Greet members and guests and answer questions. Operate the RGP system for membership and sales. Provide engaging tours of the facility and maintain knowledge and understanding of memberships, programs, products, and services. Maintain a clean gym including changing filters, sweeping, mopping, spraying shoes, clean bathrooms, tidy and clean communal areas, etc. Monitor the gym for unsafe practices and behavior not in line with fostering a welcoming environment. Develop proficiency in top rope belaying and teach belay classes if working in a full-scale rope climbing location. Answers phone calls and emails. Facilitate instruction and orientation. Process registrations, review all proper forms and waivers, and issue climbing gear. Other duties as required. Requirements Flexible schedule – ability to work nights, weekends, early mornings, and some Holidays. Friendly, approachable, and energetic personality. Strong communication, customer service and sales skills. Experience working with children and comfortable working around large groups of people. Climbing specific knowledge is extremely helpful but not required. Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus. Ability to multi-task and prioritize a variety of tasks. Self-motivated to work, self-directed and independent as well as a Team Player. #J-18808-Ljbffr Central Rock Gym