Machine Service Technician (Mechanic) 3 - (Field Service)

Machine Service Technician (Mechanic) 3 - (Field Service)

Rancho Bernardo, CA

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you've come to the right place! At Hawthorne Cat, we're always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That's why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

Position Summary: With very little or no supervision, the Machine Service Technician 3 - Field will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary, and without re-work. The Machine Service Technician 3 - Field requires work to be completed within 110% of any Flat Rate times that are established as targets.

Essential Functions:

1. Analyze and diagnose equipment malfunctions.
2. Perform all requirements outlined in Grade Levels III and IV.
3. Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
4. Perform Caterpillar updates as directed by Caterpillar, Inc.
5. Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.
6. Perform new and used equipment start-up for delivery to end-user.
7. Effectively communicate with peers, leads and other staff members.
8. Organize a job in a logical and economical sequence.
9. Utilize Cat Interact and Servicelink (computer programs) and other online tools as required.
10. Order parts through DBS (Dealer Business System).
11. Enter labor time daily (DBS).
12. Perform assigned work within the communicated time quoted/flat rated.
13. Conduct customer training in proper use of Caterpillar and other equipment as needed.
14. Complete assigned jobs to meet flat rate times with minimal to no rework.
15. Write service reports that accurately document diagnosis and repairs performed on a daily basis.
16. Attend toolbox meetings as required.
17. Adhere to all company policies.
18. Follow contamination control and OSHA/MSHA rules and regulations.
19. Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
20. Perform other duties as assigned.

Education, Experience, and Skills Required:

1. High school diploma or equivalent provide verification of all formal classroom study or hands on experience related to heavy equipment repairs.
2. Prefer to have one of the following.
   • Minimum (8) years of experience in the repair of Caterpillar or other heavy equipment products.
   • Successful completion of Level Two Technician program
   • Knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
3. Expert working knowledge of hydraulics and powertrains.
4. Proficient in the repairs of electrical and electronic systems.
5. Ability to provide accurate information to lead/supervisor for quoting.
6. Adapts to changes in the work environment;
   • Manages competing demands;
   • Changes approach or method to best fit the situation;
   • Deals with frequent change, delays, or unexpected events in a professional manner.
7. Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
8. Ability to work unsupervised efficiently and be part of a team environment.
9. Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
10. Perform the position with pride in professionalism while following Hawthorne's code of conduct.
11. Possess basic computer knowledge and ability to use service software required in position.
12. Must have valid California Driver's License with a clean record.
    • Shop Requirements: Valid California Class "C" driver's license.
    • Field Requirements: Valid California Class "B" driver's license, if assigned vehicle is required.
13. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
    • NOTE: Some high dollar value tooling is supplied by Hawthorne.
14. Contribute to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Physical Demands:

1. Walking and moving about on foot often through uneven terrain.
2. Hand/arms operating equipment, hand and power tools.
3. Lifting: Up to 50 lbs. daily, frequent exertion.
4. Raises or lowers miscellaneous equipment parts and tools.
5. Handling: Works with hands.
6. Reaching: Extends hands and arms in any direction.
7. Standing: Remains in standing position if required for certain repair or maintenance work.
8. Climbing: In and out of equipment.
9. Vision: Reads work tickets, parts and service books and operates heavy equipment.
10. Talking: Communicates via telecommunications and in person.
11. Sitting: Sits in equipment and in vehicles.
12. Stooping: Bends body downward and forward by bending at knees or waist.
13. Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.
14. Laying: Lies in prone position under vehicles and equipment.

Environmental:

1. Noise: Works in conditions with constant or intermittent noise.
2. Temperatures/Weather: Works in the field, outside with variations of temperature and weather.
3. Exposure: Foul odors, fumes and harsh substances.

Here's What We Offer

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimate