Senior Customer Success Manager - Remote, 4-Day Work Week

Job Description

Job Description

About Us

Do meaningful work. Work from anywhere. Enjoy a four-day workweek.

At Wonderlic, we believe great work and a fulfilling life should go hand in hand. We're a remote-first company offering a full-time, 32-hour workweek across four days , giving our team more time to focus on what matters at work and beyond it.

Our mission is to create a world where everyone finds and thrives in their best job—and that starts with us. We combine decades of science-based assessment expertise with industrial-organizational (I-O) psychology, machine learning, and artificial intelligence to deliver evidence-based insights that help organizations make smarter employment decisions. Our intuitive assessment solutions empower HR teams to identify top applicants, predict on-the-job performance, and build stronger, more successful workforces.

We're proud to bring the same thoughtful, evidence-based approach to how we work as we do to the solutions we create. We believe people do their best work when they have the flexibility, support, and time to thrive, both professionally and personally.

What Makes Wonderlic Different?

• Remote-First Flexibility: Work from anywhere in the United States.
• A Four-Day Workweek: Enjoy a full-time schedule of just 32 hours across four days, with more time for life outside of work.
• Meaningful Time Off: Generous PTO, paid holidays, and a paid company shutdown from December 24 through January 1.
• Comprehensive Benefits: Medical, dental, and vision coverage, a 401(k) with company matching, and 10 weeks of paid new parent leave.
• Well-Being That Matters: A dedicated wellness benefit to support your overall well-being.

What Sets Us Apart

• Scientific Excellence: We apply rigorous scientific methodologies to develop assessments that accurately measure individual potential and help organizations make informed talent decisions.
• Innovation: We continually explore emerging technologies and methodologies, including machine learning and AI, to keep our solutions at the forefront of talent assessment.
• Lasting Impact: By integrating I-O psychology and evidence-based insights, we help organizations hire more effectively, develop talent, and improve long-term employee success and retention.

Overview:

Wonderlic is always on the lookout for a dynamic and commercially oriented Senior Customer Success Manager (CSM) with deep expertise in the HR technology space. At Wonderlic, we're on a mission to revolutionize the talent solutions space with our leading products, Wonderlic Select and Wonderlic Develop. This pivotal role is not just about maintaining client relationships—it's about driving revenue growth through renewals and expansion, while developing successful long-term partnerships, ensuring our clients derive maximum value from our offerings.

Your Impact:

As a Senior Customer Success Manager, your primary goal will be to drive revenue growth by ensuring customer satisfaction and loyalty. You will leverage your sales acumen and HR tech expertise to manage a diverse portfolio of existing customers, building strong relationships and acting as a trusted advisor. Your ability to navigate complex client needs and align our products with their strategic goals will be crucial in achieving renewals and expansion.

What You'll Do:

• Drive Growth and Retention:
  • Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets.
  • Cultivate strong client relationships through strategic conversations that align Wonderlic's solutions with the client's business objectives.
• Customer Engagement:
  • Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success.
  • Conduct business reviews to assess and ensure the value realization of our products and develop tailored action plans to address any issues.
• Renewal and Expansion Cycle Management:
  • Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions.
  • Use customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success.
• Product and Market Expertise:
  • Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations.
  • Introduce new products and features to customers, ensuring they are fully informed of their value and benefits.
• Customer Advocacy and Feedback:
  • Function as a customer advocate within the company, streamlining the customer experience to prevent turnover.
  • Create feedback loops between customers and product teams to identify and remove barriers to customer adoption. 

What We're Looking For:

• Proven Success: Recognized for exceptional commercial achievements and consistently exceeding targets – especially in formalized recognition programs.
• Consistent Excellence: A strong track record of meeting and surpassing expectations.
• Stability and Growth: Demonstrated ability to achieve long-term success and growth within previous roles.
• HR Tech Expertise: Extensive experience in B2B SaaS Customer Success, ideally with HR technology solutions (Recruiting, HCM, LMS, etc.).
• Industry Knowledge: Deep understanding of the challenges faced by HR, Recruiting, and Employee Development leaders.
• Leadership: Recognized subject matter expert with experience coaching or mentoring others.
• Curiosity and Creativity: Naturally curious and creative in your approach to solving problems.

Qualifications:

• 5+ years of SaaS Customer Success or Account Management experience , ideally in HR technology solutions (Recruiting, HCM, LMS, etc.).
• Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities.
• Strong sales acumen , with excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers.
• Analytical skills and the ability to leverage data to guide client conversations and uncover opportunities.
• Proactive and collaborative mindset , with the flexibility to thrive in a fast-paced environment.

 

Target Total Compensation: This position offers OTE of $110,000 to $140,000, split between a base and variable compensation.

 

Our Policy

Affirmative Action Plan/Equal Employer Opportunity (AAP/EEO) Statement: Research suggests that both the confidence gap and imposter syndrome can make members of some groups (including women, members of the LGBTQIA+ and BIPOC communities, and candidates of less traditional age, education, or background) less likely to apply for jobs when they don't meet 100% of the qualifications. At Wonderlic, we are in the business of identifying potential, and we encourage all interested candidates to apply.  

Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated, and this is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law.

In addition, we will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please get in touch with us at View email address on us.fitly.work to request an accommodation. 

Disclaimer: This job description is not designed to include a comprehensive list of duties and responsibilities that are required of the employee. Duties and responsibilities may change or be assigned at any time, with or without notice. 

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