Program Manager

Program Manager, Operations Infrastructure

Hybrid role - 3 days Onsite and 2 days Remote

Client is marching toward the commercialization of our ride-hail service, and laying the foundation to efficiently scale our fleet operations is critical. We need a highly capable, forward-thinking, and tenacious Program Manager to drive the deployment of our operations infrastructure projects (focused on IT and data infrastructure) as well as support autonomous navigation within these sites. In this high-impact role, you will tackle complex operational challenges to ensure our sites run efficiently at scale. You will track progress and support the enablement of operations infrastructure sites that perform vital functions such as vehicle charging, data offload, maintenance and repair, and other services that support the robotaxi fleet before and after missions. By bridging operational needs with technical capabilities, you will help shape the future of how our fleet operates on the ground.

In this role, you will:

• Drive Infrastructure Integration: Collaborate cross-functionally to bridge technical requirements with operational needs, ensuring seamless deployment of data and IT infrastructure across our sites.
• Drive Operational Resilience: Champion site-wide stability by proactively managing complex technical challenges, ensuring seamless performance and uninterrupted service during critical live operations.
• Drive Mission Operations: Support the coordination of mission-critical mapping, testing, and validation programs, fostering cross-functional collaboration to accelerate the rollout of autonomous driving capabilities.
• Design Site Strategy: Design and implement strategic site planning frameworks that serve as the blueprint for operational success, empowering stakeholders to make informed decisions during site evaluations.
• Drive Operational Capability: Train and support site operations teams on existing infrastructure, spearheading the root-cause troubleshooting of localized connectivity issues while integrating these operational insights into future site design blueprints.
• Drive Provider Accountability: Partner directly with telecommunications providers to compress installation timelines, holding vendors to firm schedules and high service standards to ensure rapid, predictable site activation.
• Ensure Data Security: Collaborate cross-functionally with Information Security teams to guarantee that all data ingested from operational sites and third-party vendors strictly aligns with corporate compliance and data protection requirements.

About us: At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.