Manager, Intelligence

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at

Who We Are Looking For

We are seeking a highly skilled Intelligence Manager with strong global intelligence and risk management experience to be embedded in our Embedded Intelligence Services division. The ideal candidate will have a deep understanding of private sector intelligence, travel risk management processes and technology platforms, and protocol development and implementation.

Under the general direction of the Embedded Intelligence Services (EIS) Senior Intelligence Manager, the Intelligence Manager will be embedded as an intelligence and travel security specialist on a half-time basis, and manage other intelligence analysts and programs with the remaining time.

Location: Annapolis, MD; Hybrid working

Salary range: $88,000 - $95,000 discretionary on tenure

What You Will Work On

The Intelligence Manager will be embedded a multinational organization on a half-time basis, providing expert intelligence, travel risk management, and global security support. The following are expected tasks:

• Serve as the designated point of contact for support, advice, and subject matter expertise regarding your clients' intelligence, travel security, and crisis management requirements
• Identify client-related issues and coordinate with internal stakeholders to implement solutions
• Using the intelligence cycle, research, assess, and support the production of written intelligence products that meet client requirements as well as EIS analytic standards
• Produce written and oral assessments that are succinct and include beneficial analysis
• Provide exceptional customer service and relationship management
• Lead daily intelligence products for wide distribution, ensuring the reporting is timely, accurate, actionable, and in accordance with reporting criteria
• Suggest to clients potential improvements to their intelligence and integrated risk management programs and facilitate their implementation
• Manage client expectations by understanding the EIS team and Crisis24's product offerings and services
• Track and report metrics around production and deliverables
• Other duties and responsibilities assigned by management

Additionally, the Intelligence Manager will likely manage other intelligence analysts and programs. They will be expected to oversee analytical production of multiple analysts as well produce intelligence products independently. The following are expected tasks:

• Oversee the analytical output on the nature of global security threats, the likelihood that they will affect the client's operation, and what the likely affects
• Manage and mentor multiple intelligence analysts
• Implement new embedded intelligence programs, which includes recruiting, training, and onboarding intelligence analysts as well as customizing intelligence products and processes for various clients
• Serve as a subject matter expert to the client to develop and mature intelligence and security programs
• Actively monitor open-source media, third-party subscription services, and other sources in real time for issues that could affect business operations and personnel
• Open-source intelligence collection and analysis of regional trends and events to provide timely, comprehensive, customized intelligence products to decision makers
• Using the intelligence cycle, research, assess, and support the production of written intelligence products that meet client requirements as well as EIS analytic standards, including but not limited to: Travel Threat Assessments, Location Threat Assessments (Neighborhood-, City-, or Country-level), Site Threat Assessments, Event Threat Assessments, Requests for Intelligence, Daily Incident Assessments or Intelligence Products, Threat Forecasting, Scenario Forecasting, Social Media Monitoring, Online Exposure Assessments
• Identify client-related issues and coordinate with internal stakeholders to implement solutions
• Provide consultative recommendations and solutions to your direct reports and to the client
• Manage the production of major projects involving multiple analysts as well as in-depth and complex analysis through the intelligence cycle
• Produce written and oral assessments that are succinct and include beneficial analysis
• Liaise with the client to better understand their requirements and concerns
• Understand the client's footprint and interests to anticipate client needs
• Provide exceptional customer service and relationship management
• Serve as the client's primary point of contact for EIS intelligence or risk management program as well as all cross-functional support
• Support daily intelligence products for wide distribution, ensuring the reporting is timely, accurate, actionable, and in accordance with reporting criteria
• Deliver oral and written threat briefings to members of client's security team or business leadership teams
• Work with client stakeholders effectively and efficiently
• Coordination of prompt, high-quality responses to client requests
• Suggest to clients potential improvements to the program and facilitate their implementation
• Manage client expectations by understanding the EIS team and Crisis24's product offerings and services
• Track and report metrics around production and deliverables
• Review reporting analysts' production and provide constructive feedback to ensure that the product fulfills the client's requirements and meets EIS analytic standards
• Engage in cross-project analysis, including consistent sharing of information between analysts and participating in webinar or other external-facing group projects
• Be consistently engaged on a daily basis with teammates
• Conceptualize, develop, and propose to management business or intelligence initiatives to support departmental growth
• Meet with existing or potential clients to portray EIS capabilities and develop opportunities
• Scope the analytic portion of new or potential client engagements to assist with sales and proposals
• Participate in sector-related conferences or speaking engagements
• Oversee all personnel, products and processes associated with assigned client solution
• Other duties and responsibilities assigned by management

What You Will Bring

• Five years of experience in intelligence analysis, travel security or a related field required.
• Strong familiarity with Crisis24 (or similar) Intelligence and Integrated Risk Management platforms
• Customer service experience in a client-facing role
• Ability to organize and prioritize work with little supervision
• Effective problem solving, time management, and people management skills
• Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint
• Self-motivated, highly flexible, and possesses a strong initiative

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.