Customer Success Lead
Coinscapture
- Customer Success LeaddscoutRemoteUnited StatesCustomer Support & SuccessPosted Sep 11, 2026At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. Lead Research Advisor, Mid-Market (Austin or Chicago) Job Description We are looking for a Lead Research Advisor to join our growing Customer Success department. You will drive and grow important relationships by helping our customers find new ways to use our platform, ensuring they achieve maximum value from their investment. This role is a critical function that merges research expertise with a customer success motion, focusing on driving platform adoption and mitigating churn risk. You will also collaborate closely with a team of Research Advisors to design, recruit, and field research projects for our customers You will have a chance to make a real difference for Dscout’s customers and build your career at the intersection of customer success and research. You are an incredible communicator and a genuine, creative problem-solver. You are our customer’s dedicated partner in success, helping them learn a new digital tool, execute powerful research, and maximize the return on their Dscout subscription. You collaborate closely with Account Directors to help to identify Dscout methodologies that best meet customer needs, build new use cases, identify growth opportunities, and ensure strong platform adoption across their organization. Internally, you are our customers’ champion, driving larger improvements to the platform and overall user experience. The Lead Research Advisor position is among the most central to Dscout’s operations, so you’ll work with people from across the company on a regular basis, especially our product, engineering, and sales teams. If this sounds like you, apply today! What you will do: • Own a portfolio of mid-market accounts, driving adoption, retention, and expansion across the customer lifecycle. • Act as a Dscout expert to train and educate customers on functionality and Dscout methodology, driving wide and deep platform adoption. • Proactively identify account risk (e.g., low adoption, contact turnover) and own the risk mitigation plan, partnering with the account team and escalating to leadership as needed to protect renewal outcomes. • Consult with customers to provide specific recommendations for their research designs on our software platform, ensuring successful outcomes and value realization. • Equip customers to derive insights from data using Dscout’s analysis tools. • Collaborate with Research Advisors to deliver and execute customer research studies. • Partner with our Sales & Renewal team to identify expansion opportunities and proactively mitigate risk of churn. This role carries a retention target but does not own commercial transactions. • Travel (up to 10%) for onsite customer visits where you will build relationships, train and share best practices, and gather feedback to bring directly back to our Product team. • Act as a customer advocate by sharing feedback internally to continuously improve Dscout’s product offerings. • Success in this role is measured by KPI targets for renewal rate, customer check-ins, Executive Business Reviews (EBRs), and Renewal Manager (RM) handoffs. What you need to have: • 2+ years experience in research or product design, ideally with exposure to a Customer Success, agency, or consulting model. • Proven ability to consult with clients/customers to drive product adoption and maximize customer lifetime value. • BA/BS degree in anthropology, sociology, market research, design research, HCI related field, or equivalent work experience. • Experience leading complex, high-impact research engagements for in-house or for clients across all phases of qualitative research, especially scoping/planning, design, recruiting, fielding, and analysis a plus. • Excellent communication skills, both oral and written. Naturally able to strike a balance between friendly and professional in all communications. • Able to work both collaboratively and independently, proven experience collaborating with and mentoring team members. • Strong critical thinking skills; excited by the prospect of creative problem solving in the research and SaaS space alongside colleagues and customers. • Experience with CRM tools (e.g., Salesforce) for activity, and account tracking. • Flexible and eager to learn new things each and every day. • Empathetic to others’ needs and circumstances. • Highly organized, efficient, and detail-oriented. • An innate curiosity about how and why people behave the way they do, and a desire to better understand complex behavioral problems and find solutions to those problems. Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager. About Dscout Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services. We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands. It doesn't stop there. When you join the Dscout team, you will get: • A strong and competitive compensation package with a built-in bonus and equity program. • An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more. • An education stipend to support your growth & development, and a remote work stipend. • A company that is open and transparent with our team. You will know what is happening and why it matters. Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. If you need reasonable accommodations for any part of the employment process, please email us at View email address on click.appcast.io with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address. When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. Dscout participates in the E-Verify program in certain locations, as required by law. Location Flexibility Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC. NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM
- J-18808-Ljbffr Coinscapture
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Success Lead in New York, NY vacancy
- ...businesses of all kinds, whether or not they have a security team in house. About The Role We’re looking for our first dedicated Customer Success Lead to own the customer experience from Closed Won through successful deployment and ongoing adoption. This is a hands‑on, high‑...SuggestedWork at officeFlexible hours
Zip Security
New York, NY4 days ago - ...About the Role As we expand into new states and deepen existing partnerships, our success depends on strong, trusted relationships with school counselors. As a Customer Success Lead at Marble, you'll own a portfolio of school partnerships end-to-end - and help turn your...SuggestedWork at officeRelocation3 days per week
Marble Health
New York, NY1 day ago - ...they grow. Why should you apply? You’ll be the second dedicated Customer Success hire at AllWage, working alongside the Head of Customer... ...This is a hands-on role today, with the opportunity to build and lead a customer success team over time. AI adoption is driving change...SuggestedHourly payImmediate startRemote workShift work
AllWage
New York, NY2 days ago - ...CUSTOMER SUCCESS LEAD ABOUT NEBEX Nebex is building institutional-grade market infrastructure for the global space economy. The platform enables governments, enterprises, prime contractors, startups, and commercial participants to discover, procure, contract, and execute...SuggestedContract workFor contractors
Nebex
New York, NY2 days ago - ...Customer Success Lead Recycled materials Location: Remote - Europe About MineHub At MineHub, we’re transforming how the world’s largest producers, traders, and consumers manage raw material supply chains. Our solutions combine critical B2B marketplace functionality (handling...SuggestedRemote workWorldwide
MineHub
New York, NY5 days ago - ...The Customer Insights Lead is responsible for managing and growing client relationships while ensuring the successful delivery of market research projects. This role serves as the primary point of contact for clients, translating business questions into research solutions...Contract workWork at officeRemote work
Getwizer
New York, NY1 day ago - ...attorneys. Following an excellent seed round and rapid customer adoption, we’re expanding our customer success team to keep up with demand. Who you are You have 5+... .... What you’ll do As our founding Customer Success Lead, you won’t just support customers — you’ll create...Work at office
PointOne
New York, NY3 days ago - ...As Customer Success Lead at Perplexity, you’ll lead the team responsible for helping enterprises adopt Perplexity Computer and our API products, turning adoption into measurable business value. You’ll own the customer success strategy and operating model, lead CSMs across...
Perplexity
New York, NY1 day ago - ...information. The company has strong product-market fit, a growing customer base, and backing from leading technology investors. About The Role We are looking for a leader to own Customer Success and build the function responsible for customer health, adoption,...Full time
Silicon Valley Search Group
New York, NY3 days ago $150k - $170k
...building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As our Customer Success Team Lead, you'll build and lead the team that owns our business customers after the sale, with a focus on our mid-market accounts,...Work at officeFlexible hoursShift work3 days per weekWix.com
New York, NY2 days ago- Ethos is seeking a senior customer success lead to train their language model processing professional documents, spreadsheets, and slide decks at a flexible, remote capacity. You will oversee health-score models, renewal forecasting, and create executive-ready decks and...Remote jobImmediate startFlexible hours
- Job Title: Defense Customer Success Lead Level: Lead; 5+ years of DoD experience Clearance: Active Secret clearance required; TS/SCI preferred Work Location Type: Remote, United States; preferred locations are San Francisco, CA, Norfolk, VA, San Diego, CA, or Honolulu...Temporary workWork at officeRemote workHome officeRelocation packageFlexible hours
- Kids in the Game in New York City is seeking a Customer Success & Enrollment Coordinator to oversee enrollment for 30-40+ programs, manage registration... ...and coordinate 2,500+ campers across 13+ locations. You will lead a distributed customer service team, train staff, own...
- ...developing the medical operations team to deliver an industry-leading customer experience. You'll report to Max (Co-founder & COO) and line... ...likely to have 7+ Years of experience working in a Customer Success or Operations role in healthcare Ideally you have worked in...Full timeRemote work
$180k - $215k
...advertising, data, and AI initiatives, and builds trust with customers and partners. Unlike legacy tools that stop at cookie banners... ...employees Equity About the Role Ketch is hiring a Customer Success Lead to own relationships with 20 to 25 of our largest strategic customers...Full timeLive inWork at officeRemote workFlexible hours- ...role at a mission-driven organization connecting students to mental health care through school and district partnerships. The Customer Success Lead will own a strategic portfolio of school relationships end-to-end while simultaneously building the operating foundation of...Work at officeRelocation3 days per week
BPT Staffing
New York, NY15 days ago $260k - $340k
...growing fast. We're serving great customers like Datadog, 1Password, Cursor, Clay, Vanta... ...50 . Summary As Head of Customer Success US, you will help companies rethink how... ...business value. You will build and lead the US Customer Success organization that...Full timeWork at officeWork from homeFlexible hoursDust
New York, NY4 days ago- Second dedicated Customer Success hire at a fully remote SaaS company. Work alongside Head of Customer Success to build retention systems. What You'll Do: Manage at-risk and high-value accounts directly. Build playbooks, tooling, and AI-driven processes. Run retention...Remote job
- Define customer segmentation and portfolio strategies to drive retention and long-term value... ...For: At least 4 years of Customer Success or Account Management experience in SaaS.... ...strategic autonomy. Opportunity to build and lead a Customer Success team as the function grows...Remote job
- SalesCloser.ai is seeking a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable programs. You will leverage automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts...
- McKesson is seeking a senior role focused on post-sale client success, onboarding, and ongoing value realization. You will serve as the... ...product use and data-driven insights. The position emphasizes leading complex implementations, coordinating cross-functional teams, and...
- ...Strategic Customer Success Lead New York, Hybrid We are looking for a Strategic Customer Success Lead to shape and scale how Bluefish delivers value across Fortune 500 teams. This role is foundational to building a repeatable CS approach that balances deep product...Immediate start
- Weiler Consult GmbH bietet eine Remote-first-Beratungsrolle im Power-BI-Umfeld für den deutschen Mittelstand und Konzernumfeld. Sie betreuen rund 10-12 Kunden, führen Strategie- und Roadmap-Gespräche und steuern die Umsetzung mit Entwicklern sowie Freelancern. Sie beherrschen...Remote job
$75k - $110k
Future Opening: Customer Experience Lead Position Overview The Customer Experience (CX) Lead is responsible for developing and driving a customer... ...to identify opportunities for improvement and measure success. The CX Lead partners with cross-functional teams to ensure...Work from homeFlexible hours- Bask Health in the United States is seeking an Ecommerce Customer Success professional who owns the full customer lifecycle from onboarding to renewals, ensuring patients and providers have a seamless experience on our AI-driven platform. You will build relationships,...Remote job
- ...and thrives in ambiguity. The Role This is not a traditional customer success role. You will own the customer journey end-to-end — from pipeline... ...will: > Run product demos and manage inbound sales pipeline > Lead onboarding and custom implementations > Drive product adoption...Work at office
$105k - $169k
Customer Success Lead, BIM - Remote Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™...Local areaRemote work- ...renovation industry and operates a nationwide marketplace that connects homeowners with contractors. We seek a Marketplace Customer Success Lead to own activation, engagement, and proposal conversion across our platform, reporting to the Associate Director of Contractor...Remote jobFor contractors
- QAD is seeking an overlay enablement and adoption strategist to work with regional Customer Success teams on AI-powered products from GA to sustained operations. You will deliver AI coaching, help clients configure AI to reflect their industry, and monitor adoption metrics...Remote jobFlexible hours
- Blinq, the AI contacts app, is seeking a Customer Success / Account Manager to own a portfolio of business customers across onboarding, education, renewal and expansion. You will collaborate with Sales, Support, Product and Engineering to turn customer insights into product...Remote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Lead. Be the first to apply!
Related searches
- customer experience team leader New York, NY
- customer experience lead New York, NY
- customer success lead New York, NY
- customer service team lead New York, NY
- customer service coordinator New York, NY
- customer success coordinator New York, NY
- customer service team manager New York, NY
- customer success team lead New York, NY
- verizon customer New York, NY
- amazon customer New York, NY