Scheduling Coordinator II - Hospice of Cincinnati

Hospice Care Team Scheduling Coordinator

Step into a meaningful role within our Hospice Care Team as a Scheduling Coordinator dedicated to supporting patients and families during some of life's most vulnerable moments. You'll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care.

This opportunity is ideal for someone who is compassionate and confident working independently in a field-based or home-care setting. A passion for supporting colleagues, providing calm reassurance, and upholding the highest standards of patient-centered care will make you an invaluable part of our hospice mission.

Location: Hospice of Cincinnati 4310 Cooper Rd, Cincinnati, OH 45242

Work Schedule:

• Part Time (24 hours weekly)
• Day Shift (No weekends/holiday rotation)

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Under the direction of the supervisor/manager, provides basic Scheduling Coordinator functions related to centralized scheduling activities (ie, scheduling, reception, maintaining patient records). Also provides advanced clerical support (ie reporting), coordinating global staffing needs in the ongoing scheduling cycle. This position works proactively and collaboratively with the applicable patient care units and/or departments to reduce last minute staffing deficits in an effort to minimize the utilization of premium labor. This position demonstrates proficient communication, organizational and work management skills in a highly confidential and sensitive nature.

Job Requirements:

• Associate's Degree in Business (Required) Equivalent experience accepted in lieu of degree
• 1 - 2 years experience Clerical (Required)
• Proficient PC skills Microsoft Office Suite & Excel
• Strong analytical, organizational, interpersonal, and customer service skills required
• Word processing
• Spreadsheet
• Database development

Job Responsibilities:

• Allocates supplemental staffing resources, matching skills and expertise to unit needs, updates needs and communicates allocation of staff to managers.
• Coordinates efforts with supervisor/manager, local agency and nursing managers as applies to reduce vacant shifts proactively in advance of 24 hours prior to the start of the shift.
• Turns the staffing over to the Daily Staffing Coordinators, communicating effectively any existing issues.
• Distributes and receives agency staff evaluations on a regular basis.
• Reviews significant issues with managers of supplemental staffing. Communicates issues to agency for follow-up.
• Maintains agency staff records that are in compliance with regulators and accrediting bodies' requirements.
• Identifies and reports significant issues with schedules being balanced and meeting minimum requirements.
• Creates and maintains schedules for related staff to include RNs.
• Proactively identifies and coordinates global staffing needs for acute care services.
• Develops and maintains processes for communicating initial and updated needs.
• Responsible and accountable for traveler intake process.
• Coordinates the scheduling of appropriate training and distributes and receives back orientation materials.
• Interacts with nurse managers, ANM's, and agency representatives throughout the intake process through the duration of the contract.
• Participates in annual agency/traveler contract reviews.

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community.