Hybrid Customer Service Representative

Description

This position will thoroughly and efficiently gather participant information via phone and email, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions.

General responsibilities include:

1. Provide excellent customer service and one call issue resolution

2. Handle incoming phone calls and assigned email requests along with escalated items

3. Assist participants with registration and log in issues

4. Assist participants with navigation on the home website for their specific program

5. Assist participants with overall questions concerning the applications available to them on the private portal

6. Work with Account Management on escalated issues of a non-routine nature

7. Assist members complete the Survey over the phone

Skills

Customer service, data entry, healthcare, insurance, Call center

Top Skills Details

Customer service, data entry, healthcare, insurance

Additional Skills & Qualifications

1-3 years of experience in a technical call center environment or transferable skills

Required Skills:

Must live 1 hour or less from the office

Will go in office twice a week

• High School Diploma or GED

• Demonstrated customer service and issue resolution skills

• Strong detail orientation and listening skills

• Proficiency in the utilization of computer software applications, including MS Word and MS Excel

• Effectively communicate both verbally and in writing

• Pleasant telephone voice, tone and manner

• Willingness to work a flexible schedule and overtime when needed

• Successful completion of a check and drug screen is required

Required Education

• High School Diploma or GED

Desired Skills

-Bilingual (Spanish/English); candidates who are bilingual will be given first preference for interviews.

• 1-3 years of experience in a technical call center environment or transferable skills

-All interviews will be video conference.

-Training/start is ALL onsite in the office. (reminder our suite number is now 190)

-This is a HYBRID ROLE. In office attendance is expected throughout their contract.

-In office training is mandatory.

-CRSs will be in office the first few weeks after training BEFORE working from home.

-The office will remain open for those that do not desire to work from home.

-CSRs must live within 1 hour or less of the office due to the hybrid role

Experience Level

Entry Level

This is a Contract to Hire position based out of Indianapolis, IN.

The pay range for this position is $16.00 - $16.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Indianapolis,IN.

This position is anticipated to close on Sep 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.