NOC Intern - Portland, OR

Are you passionate about tech and ready to launch your IT career? Cook Solutions Group is looking for NOC Interns who thrive in fast‑paced environments, love solving problems, and are eager to learn. You'll work directly with internal teams and external customers to monitor systems, resolve issues, and deliver world‑class support while becoming part of our "We Make It Happen!" culture. Location: Portland, OR – Onsite Pay: $19 hour Duration: 6 months. Consideration for full‑time, long‑term employment could be considered at the end of the 6 month commitment but not guaranteed. What You’ll Be Doing: Monitor various systems and dashboards to detect and respond to issues quickly. Provide exceptional customer service via phone, email, and ticketing systems. Track and manage support tickets, escalating as needed. Perform scheduled audits (e.g., Surveillance and SAN Loitering) with precision. Collaborate with team members to maintain service goals. Communicate clearly and professionally with team members and customers. Support after‑hours ticket and phone monitoring when scheduled. Embrace and represent our customer‑first mindset. What You Bring: High school diploma or GED required. Currently enrolled in or recently completed an IT certification program. 1–2 years of relevant experience or strong interest in technology. Excellent communication, time management, and organizational skills. Strong technical knowledge: Windows 7, VPNs, TCP/IP, Firewalls, Microsoft Office. A team‑oriented attitude and professional appearance. Why Join Us? Hands‑on experience in a real‑time IT operations environment. Exposure to cutting‑edge monitoring tools and industry practices. Be part of a positive, collaborative, and high‑performing team. Possibility for long‑term employment after successful internship completion. Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co‑pay amounts; a 401(k)‑retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more! Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis "protected class" including but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law. #J-18808-Ljbffr