Digital Content Manager at T-Mobile USA, Inc. Bellevue, WA

Digital Content Manager job at T-Mobile USA, Inc. Bellevue, WA. Digital Content Manager Location Bellevue, WA : At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! *** This position will be located in Bellevue, WA. This is not a remote role, we are a hybrid environment requiring at least 3 days a week in office.*** At T-Mobile, we're a customer-obsessed company, dedicated to delivering the best experiences across every interaction! As a Digital Content Manager , you will play a key role in shaping engaging digital storytelling and immersive brand experiences on T-Life and T-Mobile.com. This role is responsible for developing, managing, and optimizing digital activations for brand moments ensuring all content aligns with our brand voice, strengthens customer loyalty, and drives measurable business results. The ideal candidate has a passion for innovative digital experiences, strong analytical skills, and the ability to collaborate across cross-functional teams to bring customer‑centric content strategies to life. Responsibilities Lead the development, execution, and optimization of digital storytelling activations for key brand moments across T-Life and T-Mobile.com. Ensure brand identity, tone, and messaging are consistently and powerfully represented across all digital touchpoints. Partner closely with creative, product, technology, and marketing teams to deliver immersive and seamless digital experiences. Champion the voice of the customer by using data, performance metrics, and consumer insights to shape strategies. Build customer journey maps across web and app to identify experience gaps and define content opportunities. Develop and maintain a content strategy roadmap, aligned with key business goals, seasonal campaigns and brand calendar, and customer needs. Set KPIs for brand experiences and digital activations; monitor, report, and optimize based on performance metrics and testing results. Develop A/B and multivariate test plans, and use insights to continually improve content effectiveness. Own merchandising strategy for key upper-funnel digital experiences, focusing on personalization for targeted customer segments. Create strategic artifacts including concept briefs, lifecycle maps, customer research requirements, and experience specifications. Advocate for customer-first digital experiences within leadership forums, channel strategy discussions, and cross-functional meetings. Manage content backlogs and prioritize initiatives based on business impact and customer value. Stay current on digital trends, new technologies, and emerging storytelling formats to fuel innovation across T-Mobile's digital ecosystem. Foster strong working relationships across teams to influence without direct authority and drive consensus on strategic initiatives. Codify learnings, share best practices, and contribute to the ongoing evolution of T-Mobile's digital content strategies. Required Qualifications Bachelor's Degree required in Marketing, Communications, Digital Media, Business, or a related field. 4+ years of experience in digital content management, digital storytelling, or content strategy, preferably for large consumer brands. Demonstrated experience developing and optimizing customer journeys across web, app, and mobile‑first digital experiences. Strong storytelling skills, with an ability to translate brand messaging into compelling digital experiences. Proficient with content management systems (CMS), managing content portfolios, digital experience platforms, and optimization tools such as Adobe Experience Manager, Adobe Target, or similar. Deep understanding of personalization strategies, SEO best practices, and digital experience optimization. Experience developing and implementing test‑and‑learn plans to drive iterative improvements. Strong analytical mentality — able to synthesize customer insights, campaign data, and market research into actionable strategies. Proven ability to work cross-functionally and influence partners at all levels, including senior leadership. Excellent project management, organization, and prioritization skills; able to juggle multiple projects simultaneously. Self‑starter with a passion for innovation, digital trends, and customer-first thinking. Thrives in a fast-paced, agile environment with a growth mindset and commitment to continuous learning. Ready for a change? Come join us! Base Pay Range: $79,000 - $142,400 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non‑temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year‑end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays—which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually—paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. We don't stop there—eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out. Never stop growing! As part of the T‑Mobile team, you know the Un‑carrier doesn't have a corporate ladder—it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth— and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr Itlearn360