Concierge- Part Time

Concierge PositionIn alignment with Gallaher Signature Living's mission, values, and commitment to exceptional hospitality, the Concierge serves as the community's front-of-house ambassador, setting the tone for an elevated, boutique living experience. This role is central to delivering a seamless, personalized, and welcoming environment while supporting resident experience, safety, and communication. The Concierge interacts with residents, families, guests, and vendors with discretion, warmth, and professionalism, operating in full compliance with California Title 22 regulations applicable to Residential Care Facilities for the Elderly (RCFE) and the policies governing Continuing Care Retirement Communities (CCRC). This position is non-clinical in nature and does not include the provision of personal care services.Salary: $19.00- $22.00/hourSchedule: Thursdays and Fridays 4pm - 8pmKey ResponsibilitiesGreet residents, families, visitors, and vendors in a respectful, professional, and welcoming mannerServe as a point of contact for general inquiries, directions, and assistanceFoster positive relationships with residents while maintaining appropriate professional boundariesSupport resident independence, dignity, and rights at all timesAnswer and route telephone calls; take and deliver accurate messagesMonitor building access and follow visitor management and security proceduresMaintain required sign-in logs, package logs, keys, and front desk documentationCommunicate resident needs, concerns, or requests to appropriate departments promptlyObserve residents for changes in condition, behavior, or safety concerns and report observations according to community policyRespond to emergencies in accordance with established procedures, including contacting appropriate staff or emergency servicesParticipate in emergency drills and follow disaster preparedness plansComply with all applicable California Title 22 RCFE regulations and CCRC policies and proceduresProtect resident rights, privacy, confidentiality, and dignityAct as a mandated reporter, immediately reporting suspected abuse, neglect, or exploitation in accordance with Title 22 and community policyMaintain accurate documentation as required by regulation and community standardsPerform duties within the defined scope of the Concierge role and refrain from providing personal care or clinical servicesMaintain a clean, organized, and professional front desk and lobby environmentUphold community policies, service standards, and brand expectationsRepresent the community's mission, values, and commitment to quality, safety, and regulatory complianceQualifications & RequirementsPrevious experience in customer service, reception, hospitality, or senior livingAbility to communicate effectively and respectfully with older adults, families, and staffAbility to follow written policies, procedures, and regulatory requirementsBasic computer, phone, and documentation skillsExperience working in an RCFE, CCRC, or regulated senior living environment preferredFamiliarity with resident rights and mandated reporting requirementsBilingual abilities preferredProfessional, courteous, and service-oriented demeanorCompassionate, patient, and observantOrganized, reliable, and detail-orientedAble to remain calm and follow procedures in emergency situationsAbility to sit or stand for extended periodsAbility to lift up to 20 pounds occasionallyFlexible availability, including evenings, weekends, and holidaysMust successfully pass all required background checks, health screenings, and immunization requirements in accordance with Company policy and applicable law and mandated by California Title 22.About UsGallaher Signature Living is redefining what it means to age well. Rooted in a legacy of compassion, elegance, and excellence, our communities go beyond traditional senior living—offering personalized experiences that enrich daily life and foster meaningful connections. As we continue to grow across California, we are building a team of forward-thinking professionals who are passionate about shaping the future of senior living.Our support office is located in Windsor, California, and we currently operate residential communities in Santa Rosa, Alameda, Moorpark, and Covina. Our communities support active adults through Independent Living, Assisted Living, and Memory Care, delivering high-quality services in thoughtfully designed environments.Benefit OfferingsFull-Time Team MembersMedical (PPO and HSA), dental, and vision insurance options (fulltime only)Flexible Spending Accounts (FSA) – (fulltime only)Life insurance (fulltime only)401(k) plan with safe harbor employer matchPaid vacation and sick time for hourly team members; PTO plan for exempt team membersHourly staff members receive paid time off for their anniversary and birthdayPaid holidaysPaid bereavementPaid jury dutyComplimentary meals for day-shift property employees from our award-winning dining programsOpportunities for career advancement and professional growthExtensive employer provided training for staff members at all levelsEqual Employment Opportunity StatementGSL is an equal opportunity employer and makes employment decisions based on merit. We want to have the best available people in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), religion (including religious dress and religious grooming), marital status, age, national origin or ancestry, citizenship, physical or mental disability, and legally protected medical condition or information, genetic characteristics, sexual orientation, gender (including gender identity and gender expression), family care or medical leave status, military caregiver status, military or veteran status, domestic partner status, hairstyles or any other consideration made unlawful by federal, state or local laws.This policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, training, compensation, benefits, transfer, promotion, leave of absence, termination, layoff, and recall. GSL is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of GSL and prohibits unlawful discrimination by any employee of GSL, including supervisors and coworkers.