FACILITES CALL CENTER SPECIALIST I (night shifts)

Job Overview Facilities Call Center Specialist I receives and manages incoming calls/inquiries, typically in emergency or service-related situations. Responsible for gathering information, assessing urgency, and dispatching the appropriate personnel or resources to address the call. Responsibilities Answer a high volume of telephone calls, emails and Microsoft Teams messages promptly and professionally. Dispatch the appropriate facilities services personnel or equipment needed to address urgent and non‑urgent service requests to the appropriate location. Relay information clearly and concisely to field units, including directions, updates and any relevant details. Assess the urgency and nature of each call and prioritize dispatch accordingly. Maintain accurate records of calls, inquiries, dispatches and other relevant information. Actively engage in briefing incoming shift personnel on awareness or evolving issues. Follow and provide feedback on standard procedures, protocols and regulations to ensure all urgent and non‑urgent operations are carried out efficiently. Provide excellent service to callers/inquiries, even in stressful situations, and build positive relationships. Escalate complex or unresolved issues to Facilities Call Center Specialist III or management. Perform additional duties as assigned to support departmental needs. Education Qualification High School Diploma or GED equivalent. Experience Qualification Minimum of two (2) years of progressively responsible and related work experience. Required Knowledge, Skills and Abilities Ability to adapt to and deal with change and ambiguity. Ability to multi‑task, handle multiple tasks simultaneously, including answering calls, dispatching resources, and documenting information. Ability to plan, organize, prioritize, and work independently to meet deadlines. Maintain composure and focus during stressful and urgent situations. Problem‑solving: think critically, analyze situations, and make sound decisions under pressure. Capacity to work in a fast‑paced environment and as part of a team to collaborate effectively. Excellent verbal and written communication skills to gather information, relay instructions, and maintain clear communication with field teams. Proficient computer skills, including work order management systems and Microsoft Office. Excellent customer service, even in challenging situations. Physical Requirements Blood Borne Pathogens Category III: tasks that do NOT involve exposure to blood, body fluids or tissues. Category I tasks that are not a condition of employment. Perform job functions as needed to meet job demands. Benefits Base Pay Scale: Generally starting at $31.30 - $35.25 per hour. Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non‑discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. #J-18808-Ljbffr