Walk in Clinic Receptionist .6 FTE 1st/2nd shift

Patient Access Representative

FTE/Scheduled Weekly Hours: 0.60 / 24 / 1st/2nd Shift (United States of America)

Patient Access Department position offering 24 hours per week, primarily 12-hour shifts, with every third weekend and rotating holidays. Role includes flexibility to rotate to other clinics and assist with hospital admissions as needed.

PRIMARY FUNCTIONS Responsible for the overall reception/secretarial duties of the clinic, including answering and transferring phone calls, scheduling patient appointments, interviewing patients to gather necessary information, and entering patient information into the computer system for registration purposes. Scans incoming/outgoing paper documents as instructed, verifying for accuracy, clarity and completeness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets the patient/family in a professional, friendly manner. Answers incoming calls, transfer calls, and communicates information appropriately and in a polite manner. Is responsible for initiating appointment reminders to patients.
• Collects information including, but not limited to the following: insurance cards and information; photo ID's; new patient information; advance directive; Medicare Secondary Payor form (MSP); Conditions of Admission form; health history form; and insurance co-payment from patient or patient representative. Scans patient documents into EMR and appropriately places document within patient's EMR. Upon patient arrival and departure receptionist will update visit status in EMR.
• Presents Notice of Privacy Practices pamphlet to patient or representative and ensures the Acknowledgement of Receipt of Notice form is signed. Offers Rights and Responsibilities pamphlet to patient or representative, if requested. Presents advance directive pamphlet to patient or representative for all patients 18 years of age and older.
• Accurately keys patient information into EMR to complete registration processes. Notifies supervisor when errors are noted.
• Maintains a working knowledge of the following processes and is able to perform effectively: Office supply ordering process. Adherence to all applicable WHC and regulatory requirements. Monitors and acts on billing, meaningful use and global alerts. Scans incoming/outgoing paper documents as directed, organizes documents within EMR as instructed, checking for accuracy and clarity. Manipulates scanned documents so they are easily read. Sorting and distributing incoming mail.
• Maintains cleanliness of clinic waiting area.
• Always seeks guidance from manager with questions or related departmental concerns. Notifies appropriate personnel of situations requiring follow-up.

MINIMUM QUALIFICATIONS

• Education, Experience, and Training a. Must possess high school diploma or equivalent. b. Certified Medical Assistant preferred. c. Previous experience in a receptionist/secretarial role preferred, especially in a clinic setting. d. Knowledge of medical terminology and CPT/ICD codes preferred. e. Must have strong clerical skills, including proficiency in keyboarding and operating other office equipment. f. Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system. Job specific systems are also required. g. Must have good interpersonal skills and demonstrated organizational ability. h. Must be able to read, speak, and write fluent English.
• Physical Requirements a. Sitting Approximately 95% of shift. b. Standing / Walking 5% c. Lifting Infrequently 35 lbs. d. Twisting Infrequent. e. Bending Infrequent. f. Squat/Kneel Infrequent.