Shift Leader(01692) - 321 S. Andover Road, Suite 500

Shift Leader

Supervise shifts and/or work areas in the operation of an Independent Domino's Franchisee's ("IDF") restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations, including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Job duties and responsibilities include supervising a restaurant team, maintaining adequate shift staffing levels according to projected sales, properly training team members to exceed customer expectations, ensuring compliance with uniform and appearance standards, and coaching for improved performance. Ensure team is quality and customer focused and build an atmosphere of teamwork, energy and fun. Safely interact with customers at their homes. Receive and process telephone orders. Handle sensitive and confidential customer information in a responsible manner. Execute credit transactions and make bank deposits as necessary. Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty. Communicate, train and promote quality standards to team members by utilizing all available tools. Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Execute cash management duties. Assist in the management of adequate inventory levels to minimize loss. Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Must have verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Operate all equipment. Clean equipment and facility daily. Stock ingredients from delivery area to storage, work area, walk-in cooler. Take inventory and complete associated paperwork. Prepare product. Ability to safely operate a motor vehicle.

Physical Demands include standing, walking, sitting, lifting, carrying, pushing, climbing, stooping/bending, crouching/squatting, reaching, and hand tasks. Machines, tools, equipment, work aids include pencils/pens, computers, telephones, calculators, pizza cutter and pizza peel. Driving and walking are required for delivery. Work conditions include exposure to varying and sometimes adverse weather conditions, in-store temperatures, fumes from food odors, cornmeal dust, cramped quarters, hot surfaces/tools, sharp edges and moving mechanical parts. Sensing includes talking and hearing on telephone, near and mid-range vision, depth perception, ability to differentiate between hot and cold surfaces. Temperaments include directing activities, performing repetitive tasks, working alone and with others, working under stress, meeting strict quality control standards, dealing with people, analyzing and compiling data, making judgments and decisions.

Education and/or experience: High School diploma or GED.