Restaurant Support Manager

Restaurant Support Manager GV Destinations is hiring a full-time Restaurant Support Manager to help lead restaurant operations, support service teams, and deliver an exceptional guest experience. This is a hands-on leadership role for someone who enjoys hospitality, thrives in a fast-paced environment, and can balance guest service, team support, and daily operational needs. Position Summary The Restaurant Support Manager supports the overall success of GV Destinations restaurants by assisting with daily operations, leading shifts and events, supporting Outlet Managers, and helping maintain high standards for service, cleanliness, staffing, training, food quality, and profitability. Lead restaurant shifts and events from start to finish based on business needs. Support daily restaurant operations across outlets. Direct and support service staff to ensure a smooth guest experience. Assist with scheduling, training, onboarding, coaching, and team development. Help maintain accountability through clear communication and follow-up. Oversee setup and teardown of restaurant and event spaces. Inspect service areas, equipment, and guest spaces for cleanliness and readiness. Coordinate food service timing with Chefs, Managers, Event Coordinators, and team members. Support inventory, ordering, reservations, POS, delivery, and electronic platform processes. Assist with cash accountability, bar tracking, final bill review, and end-of-day procedures. Contribute ideas that improve service, operations, menus, beverages, and the guest experience. Schedule Requirements Full-time, year-round position. 40+ hours per week; typical 5-day workweek. Shifts vary based on business needs, restaurant operations, and events. Two days off may not be consecutive. Must be available nights, weekends, holidays, and during seasonal business demands. Qualifications The ideal candidate is a professional, service-minded leader who can stay organized, communicate clearly, and support both guests and team members in a busy hospitality environment. Must be at least 21 years of age. Previous restaurant, hospitality, food and beverage, event, or leadership experience preferred. Strong communication and guest service skills. Ability to lead with professionalism, positivity, fairness, and accountability. Excellent attention to detail, organization, and multitasking skills. Ability to resolve guest concerns calmly and professionally. Comfortable using restaurant systems, reservation platforms, inventory tools, POS processes, and business technology. Ability to work in a variety of environments and weather conditions. Ability to move throughout crowded spaces and multi-floor areas, including stairs. Must follow all State, Federal, and company liquor regulations related to serving alcoholic beverages. Pay & Benefits $52,000–$55,000 per year, based on experience. Medical, dental, and vision insurance opportunities. Employer-paid life insurance. 401(k) company match. Short-term and long-term disability coverage. Parental leave. Paid holidays and additional PTO for full-time team members. GV Perx, including discounts on meals and merchandise. Training, career advancement, and wage growth opportunities. About GV Destinations GV Destinations is committed to delivering a world-class hospitality experience where people can connect, celebrate, dine, relax, and create lasting memories. Our team is passionate about excellence, quality, service, and creating welcoming environments for every guest. At Gervasi Vineyard Resort & Spa, our mission is to provide a memorable experience at our winery resort for travelers, diners, and wine lovers on our beautiful 55-acre estate in Canton, Ohio. We are a destination and offer several luxury accommodation options for guests seeking a unique experience. Stay in our Tuscan-inspired Villas, our boutique inn, The Casa, and our restored Farmhouse from the early 1800s. Indulge in a high-end luxurious treatment at our new Spa, which is available for overnight guests as well as the public. #J-18808-Ljbffr Workstream