Part-Time Call Center Agent

Part-Time Call Center Agent (100% Inbound)

ProComm is seeking dependable, empathetic, and customer-focused Call Center Agents to join our fast-growing team!

In this vital role, you will serve as the primary ambassador of our organization, delivering courteous, polished, and top-tier communications to callers across a wide array of specialized industries including essential healthcare practices, vibrant residential communities, and premier corporate clients. Best of all? This is a 100% inbound call center! That means zero sales, telemarketing, and cold calling. Your sole focus is providing genuine help and assistance to callers.

Whether you are looking to launch a brand-new career path or bring your existing customer service skills to a company that genuinely values your contributions, we provide full support from start to finish. No prior call center experience is required. We offer comprehensive, fully paid training starting on your very first day to ensure you have all the tools, resources, and confidence needed to succeed and thrive.

What makes this opportunity different?

• 100% Inbound Calls: There are zero sales, telemarketing, or cold calls involved. Your entire focus will be on providing quality assistance and care to callers reaching us.
• No Experience Necessary: Whether you are looking to launch a brand-new career path or bring your existing customer service background to a supportive company that genuinely values you contributions, we have you covered.
• Comprehensive Paid Training: We provide extensive, fully paid training starting on your very first day to ensure you have all the tools, resources, technology, and confidence needed to succeed and thrive from day one.

Day-to-Day Responsibilities

As a Call Center Agent, no two days are the same, but your primary focus will always center on delivering clear, compassionate, and efficient communications. Your core daily duties will include:

• Inbound Call Handling: Field incoming calls efficiently while consistently maintaining a warm, positive, empathetic, and supportive tone.
• Information Capture and Routing: Accurately document important caller details, relay urgent messages promptly, and transfer calls to the correct departments or personnel.
• Software Navigation: Seamlessly navigate our customer internal call-management software to address caller inquiries swiftly and effectively.
• Quality and Performance: Maintain high standards of consistency by meeting and exceeding key performance indicators, schedule adherence, and quality assurance metrics.
• Team Collaboration: Foster a positive work environment by communicating effectively with peers, team leads, and management.

What We Look for in Candidates

We are looking for individuals who take genuine pride in helping others and demonstrate a high degree of personal and professional reliability. To be successful in this role, you should possess:

• Exceptional Communication Kills: Outstanding phone etiquette paired with a warm, professional manner, along with strong command of standard written and spoken English (including accurate spelling and grammar.)
• Technical Aptitude: Basic computer literacy, comfort working within multi-window software environments, and the ability to type at least 35+ words per minute.
• Strong Work Ethic: High reliability, strong attention to detail, and a stellar record of punctual attendance.
• Scheduled Flexibility: Willingness and availability to work one weekend day per week (Saturday or Sunday) as well as assigned holidays as we are a dedicated 24/7/365 operation.
• Must be 18 years of age.

How our Hiring Process Works:

Ready to take the next step toward a stable, supportive, and deeply rewarding workplace culture? We would love to review your application! Here is what you can expect during our recruitment process:

1. Submit your Resume: Apply directly through this job posting with your updated resume and information.
2. Comprehensive Application Review: Our hiring team reviews all incoming applications in the order they are received to guarantee a fair, thorough, and transparent process for every candidate.
3. Email Invitation and Next Steps: If your background, skills, and availability align with what we are looking for in our candidates, our hiring team will reach out directly via email with details on next steps.

ProComm is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.