Care Coordination Supervisor

CSSO SupervisorUnder the assigned supervisor, the CSSO Supervisor is responsible for overseeing, directly supervising, and coaching Care Coordinators in accordance with program guidelines.Essential Duties and ResponsibilitiesManages the CSSO Care Coordinator teamManage the referral intake for the program dailyMaintains staff-to-supervisor ratio of 8:1 (never to exceed 10 Care Coordinators)Provides oversight of (Care Coordination Services Wrap Around) and CCSI(Care Coordination Services Intensive)Provides oversight of FSP and SFSP services and staff per program guidelinesPosition only supports Pathway programsManages case assignments and intakes in order to ensure an equal distribution of cases and appropriate staff-to-client ratios as outlined by the funding sourceOversees case responsibilities and provides guidance in case planningProvides weekly supervision to staff with a focus on Wrap, system of care approach and trauma-informedReviews all written documents created by staff, such as assessments, treatment planning, notes, and other program documentation as requiredReviews and updates funder policies and procedures according to state requirements, training staff on their implementationReviews, ensures consistency, and daily filing of case documentationEnsures effective management of significant events and crises by staffCompletes required outcome reportsParticipates in required meetings and trainings with the funderProvides staff with training, education, ongoing supervision, support, and professional developmentMonitors program expenditures to ensure compliance with the budgetEnsures adherence to funder contractEnsures billing accuracy and timeliness; completes billing procedures for private contracts when necessaryHandles client, staff, caretaker, and/or collateral complaints and grievancesConducts regular unit/team meetingsParticipates in collateral and community groups to promote agency programs and presence within the community in order to create community linkages and opportunitiesParticipates in public speaking engagements to promote agency programs and servicesParticipates in agency management meetings and work groupsWorks with the CQI team to ensure quality of services, the achievement of program outcomes and to create documentation to enhance programming and to meet funder requirementsProvides direct service to children and families in the absence of assigned staffEnsures adequate client contact is maintained in accordance with program guidelines and that the minimum required contact hours are achieved each monthEnsures that all staff are monitoring child and client safety and are appropriately responsive to any situation posing a risk to, or by, a clientCompletes and submits performance appraisals in a timely mannerMaintains a positive organizational cultureOversees internsPerforms other duties as assignedThis list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.QualificationsEducation: Master's in Human Services or related field, License preferred: LCPC, LCSW, LSOE, etc.Experience: Three plus years of related experience in the fieldCertification/License: QMHPOther: Valid driver's license and acceptable driving record with OHU required levels of coverage for auto insuranceRequired SkillsProficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as neededHighly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight deadlinesAbility to function well in a team environmentAbility to demonstrate project management, analytical, and presentation skillsResourceful in researching issues and developing solutions with minimal supervisionExcellent interpersonal and effective communication skills (verbal, written, active listening)Demonstrated ability to build professional relationshipsDemonstrated problem-solving techniquesAbility to exercise discretion and ensure confidentiality