Operations Controller

Join Atlas Air Worldwide. Move the World with Us! Position Summary The System Operations Controller deciphers, facilitates and documents all customer operational scheduling requirements for our fleet of aircraft within a rolling 72-hour window. This position is accountable for the accuracy, completeness, and implementation of customer flight schedules within our 72‑hour window. It is also accountable for timely communication, accurate ground handling setup, overall on‑time performance, and providing professional customer service. Major Job Accountabilities Maintain the AIMS operating system database with aircraft dispositions. Build and manage flight schedules in AIMS. Process customer operational requests (e.g., schedule changes, courier listing requests). Research and set up required ground support for commercial charter flights, AMC missions, and diversions. Act as the main point of contact for the 72‑hour window of operation for customers, ops teams, and ground ops staff. Communicate information and changes to all affected stations, vendors, and departments. Review reports for operational data and update the operating system as necessary. Monitor all flight activity, including researching and coding delays. Assist customers with operational issues and offline flying when requested. Assist customers with information on the movement of their shipments. Act as a liaison between System Control and all other GCC department staff. Handle a high volume of communications, including telephone, SITA, and email traffic. Ensure that customs, immigration, and agriculture are arranged for commercial charters entering the U.S. Help coordinate recovery plans for aircraft disruptions. Qualifications BS or BA degree in aviation or equivalent relevant experience required. Ability to handle multiple tasks. Prior airline operations experience preferred. Comfortable with making key decisions. Computer proficiency. Perform well under pressure. Excellent interpersonal and communication skills. Flexibility with work schedule to include working nights, weekends, and holidays. Able to successfully complete required OJT training. Equal Employment Opportunity The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable federal, state, and local laws. Compensation Pay Range: $54,500 – $73,500 USD. Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity, and other factors. A range of benefits is offered, including medical, dental, and vision insurance, an employee assistance program, generous paid time off, and 401(k) contributions. #J-18808-Ljbffr