Patient Access Representative

Job Type


Full-time

Description

At Smyrna Pediatrics, compassionate care meets a welcoming front desk experience-supporting children and families at every visit. Join a team where your work helps shape a positive first impression and creates a lasting impact on every patient journey.

POSITION SUMMARY:

As a Patient Access Representative, you'll be one of the first friendly faces families meet when they visit our practice. From scheduling and registration to insurance verification and financial clearance, you'll ensure patients are ready for care the moment they arrive. Your commitment to accuracy and exceptional service helps keep each patient's record up-to-date, supporting high-quality care and an outstanding front-desk experience.

Schedule: Full-time (38 hours/week); including a half-day Saturday rotation from 9am-12pm about 1-2x/month

ESSENTIAL RESPONSIBILITIES: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
• Ensures accuracy in answering questions and assisting customer with requests to meet their needs.
• Demonstrate exceptional customer service and patient focus to make each encounter extraordinary.
• Verify and accurately capture patient demographics, insurance, and appropriate medical information.
• Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient's health concerns according to the department's urgency.
• Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously within appropriate area of knowledge.
• Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc.
• Captures customer information and document using messaging system to clinic staff and/or providers.
• Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency while making safe and effective decisions. May include referrals, follow-up on overdue well visits, or overdue vaccinations.
• Updating patient files and appointment information accurately
• Communicating information and important details to other medical care staff
• Contacting insurance companies regarding coverage, preapprovals, billing, and other issues
• Processing payments from patients and handling billing issues between patients and insurance companies
• Managing various types of paperwork and other clerical duties
• Maintain strict confidentiality; adheres to all OSHA, HIPAA, and other federal, state, and local guidelines/regulations.
• Demonstrate dedication to the mission, vision, values, and goals of the organization.
• Regular and reliable attendance including attending monthly staff meetings.
• Perform other duties as assigned

Requirements

• High School diploma or GED
• Minimum of one (1) year of customer service experience
• Previous front desk, receptionist, or patient registration experience in a healthcare setting

Preferred Qualifications

• Experience working in a pediatric medical office
• Proficiency with electronic health record (EHR) systems
• Bilingual in Spanish

Knowledge, Skills & Abilities

• Provides a warm, professional, and empathetic experience for pediatric patients and their families, creating a positive first impression at every visit.
• Communicates clearly and effectively with patients, caregivers, providers, and team members.
• Thrives in a fast-paced clinical environment while maintaining accuracy, organization, and attention to detail.
• Prioritizes responsibilities effectively and remains composed when managing competing demands and high patient volume.
• Applies sound judgment, critical thinking, and problem-solving skills to resolve issues and support efficient clinic operations.
• Demonstrates initiative, dependability, and the ability to work independently as well as collaboratively within a team.
• Maintains strict adherence to HIPAA regulations and safeguards patient confidentiality at all times.