Hotel Front Desk Manager / Guest Services Manager

Job Category : Administration Requisition Number : HOTEL005422 Full-Time On-site Locations AC Hotel – Cincinnati at Liberty Center 7505 Gibson Street Liberty Township, OH 45069, USA Description Position: Guest Service Manager Starting Salary Range: $50,000 - $55,000/year or more based on experience. Employment Type: Full-Time Application Deadline: September 11, 2026 Are you a hospitality professional with a passion for providing exceptional guest experiences? Do you possess strong leadership and communication skills? We’re seeking a Guest Service Manager to oversee our front desk operations and ensure the highest level of service for our guests. We Offer: Team Culture: We work as a team and take pride in supporting each other every day Training and Growth: We provide on-the-job training and support career growth within the company Employee Recognition: We celebrate achievements and recognize the hard work of our team members Benefits Available: 11 paid holidays per year, paid vacation, sick, bereavement, & jury duty Affordable health, dental, & vision plans for you and your family Low-cost accident, critical illness, & hospital coverage Short- & long-term disability coverage paid by RMC Life / AD&D insurance company provided with additional optional coverage for your family Tuition reimbursement for college credits or professional certification Flexible spending plans options 401(k) retirement plans with company contribution Travel with hotel room discounts Teammate referral bonuses Paid time off to volunteer in your community Employee Assistance Program with mental health resources What You’ll Do: Manage the daily operations of the front desk, including guest check-in/check-out and reservation management. Lead and train the guest service team to provide exceptional customer service and support. Handle guest inquiries, requests, and complaints in a timely and professional manner. Monitor guest satisfaction and implement improvements to enhance the overall experience. Collaborate with other departments to ensure smooth operations and address any guest issues. Prepare reports on guest feedback and service performance for management review. Ensure compliance with hotel policies and procedures, including safety and security measures. We’re Looking For: Previous experience as a Guest Service Manager or in a similar role is required. Strong leadership and interpersonal skills, with the ability to motivate a diverse team. Excellent communication skills and a commitment to guest satisfaction. Proficiency in hotel management software and front desk operations. Ability to work flexible hours, including evenings, weekends, and holidays. A passion for hospitality and a desire to create memorable experiences for guests. At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you. At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr AC Hotel – Cincinnati at Liberty Center