Call Center Representative

Job Description

Job Description

BCforward is currently seeking a highly motivated Call Center Representative – Austin TX 78727

Job Title: Call Center Representative

Location: Austin TX 78727

Duration: 10+ Months Contract

Pay Rate: $20/hr on W2

Skills Description

Six months high volume inbound contact center experience within the last 12 months.

Would be nice to have skills:

Microsoft Office experience

Effective at multi-tasking

Roles and responsibilities:

Must be available for any 8 hour shift from 7 am to 7 pm.

We are unable to accommodate schedule change requests during the first 90 days.

This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed.

Responds to phone inquiries in a prompt, courteous and concise manner.

Documents all encounters in clear and concise online logs.

Transfers callers to other Call Center units as needed.

Meets individual performance standards.

Performs other duties as may be assigned by management.

Attains and maintains strict required attendance and performance metrics.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.