Spa Concierge

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources

Want to work at America’s BEST day spa?

Ready to do what you love?

Ready to make a difference and be an important part of our Team?

Come join The Woodhouse Day Spa, voted "Best Place for a Spa Day" in 2021 by Northern Kentucky Magazine! 
We are hiring for Full-Time Spa Concierge ( 30+ hours are available ) and Part-Time Spa Concierge (20-30 hours per week). Please note, this position entails an in-depth training program and a 90 day probationary period. As a result, we ask candidates to be considering a permanent position versus temporary/seasonal. Our immediate need is evenings and Saturdays. 
At The Woodhouse, we value our team members and strive for excellence with every guest experience. 
Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way” providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the way—as you excel and grow in your talents, opportunity will follow you. 
The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company’s mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number --then you should consider joining the Woodhouse Family today! 
Our spa concierge... Makes the magic happen by providing the ultimate guest experience and invoking guest delight! Happiness follows you wherever you go! 
More specifically, our fabulous Spa Concierge:

• Educates the guest on the Woodhouse experience, while assisting on their scheduling of the perfect treatments - customized to their needs
• Answers the phone with a smile each and every time
• Provides personal attention from the time the guest walks though the door
• Introduces the guest on the Woodhouse experience including a warm welcome, a tour of our changing lounge and amenities, and helping them to have a seamless experience
• Remembers the small things that make The Woodhouse special--the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
• Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
• Remains educated on all products offered by our spa. A strong sales position to ensure products at the recommendation of the Spa Professionals have been explained and followed up with the closing of the sale.
• Inviting the guests to re-schedule their reservations for their next visit with us to ensure they are aiding in building the retention of the business
• Serves as back up for the leadership team, when they are busy taking care of the “big stuff”, you always make sure things are running smoothly

Woodhouse Perks include:

• Competitive Pay & Incentive Programs
• Retirement Benefit: Simple Roth IRA, eligible for up to 3% company match
• Advancement Opportunities
• Generous discounts on services and retail, to encourage self care
• Team Environment: Internal referrals and support in daily operations
• Work/Life balance matters!  Regular schedule with an established and consistent clientele. Eligibility for paid time off. 
• Consistent leadership
• “The Woodhouse Way” paid training program
• Learning never ends: On-going training opportunities with industry specialist and vendors alike
• Employer-sponsored EAP (Employee Assistance Program)
• Access to health insurance options for full-time team members (average weekly hours worked of 30+ hours)

Immediate Needs: 
Tuesdays - Open/Daytime
Thursdays - Open/Mid/Daytime
Saturdays
Hourly compensation. Full time hours available. The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug-free and smoke-free workplace.