Medical Receptionist (Front Desk Coordinator)

Job Description

Job Description

Description:

Location: Atlanta, GA

Job Type: Full-Time

Reports To: Clinic Manager / Practice Manager

About AllCare

AllCare is a tech-enabled healthcare organization redefining access to primary and urgent care. Our mission is to deliver accessible, connected, and compassionate care through an omnichannel model that combines in-person visits, telehealth, walk-in care, and digital scheduling.

Today, AllCare serves patients across 15 locations throughout Georgia, providing preventive care, women's health, chronic disease management, urgent care, and more. We're building a modern healthcare experience that supports both patients and providers through innovative technology, collaborative teams, and exceptional service.

Position Summary

AllCare is seeking a warm, exceptionally organized, and professional Medical Receptionist (Front Desk Coordinator) to join our team. As the first point of contact for our clinics, you will play a critical role in creating an exceptional patient experience.

The ideal candidate combines outstanding customer service with strong administrative skills—serving as a welcoming presence for patients, a trusted partner to our clinical team, and an efficient coordinator of front-office operations. We are looking for someone who is tech-savvy, thrives in a fast-paced environment, enjoys solving problems, and is always looking for ways to improve the patient experience and streamline daily operations.

Key Responsibilities

Patient Experience & Service

Welcome Patients

• Greet patients and visitors with warmth, professionalism, and empathy.
• Create a welcoming environment from check-in through check-out.

Patient Advocacy & Service Recovery

• Handle high-volume patient interactions with professionalism and composure.
• Resolve patient concerns in real time through excellent communication and problem-solving.
• De-escalate challenging situations while maintaining a positive patient experience.

Patient Registration & Intake

• Guide patients through registration and intake.
• Ensure demographic information, insurance details, and required documentation are complete and accurate.
• Assist patients with digital intake forms and patient portal enrollment as needed.

Lobby Management

• Maintain a clean, organized, and welcoming reception area.
• Ensure patient flow remains organized throughout the day.

Administrative & Clinic Operations

Communication Management

• Manage a multi-line phone system.
• Answer questions, route calls appropriately, and relay messages accurately.

Appointment Scheduling

• Schedule, reschedule, and confirm patient appointments.
• Coordinate provider schedules while optimizing patient access.

Medical Records

• Scan, upload, sort, and route incoming faxes and medical records accurately.
• Maintain organized electronic documentation while ensuring data integrity.

Technology & Patient Support

• Assist patients with portal access, digital scheduling, and telehealth readiness.
• Comfortably utilize electronic health record systems and other digital tools to support efficient clinic operations.

Clinic Operations

• Monitor provider schedules and communicate delays or schedule changes to patients.
• Coordinate patient flow with providers and clinical staff to minimize wait times.
• Assist with administrative projects and operational initiatives as needed.

Financial & Insurance Coordination

• Insurance Verification
• Verify insurance eligibility, benefits, and patient responsibility prior to appointments whenever possible.

Payment Processing

• Collect co-pays, deductibles, and outstanding balances.
• Process payments accurately and balance daily payment reports.

Compliance & Safety

HIPAA Compliance

• Maintain strict confidentiality of all patient health and financial information.
• Follow HIPAA guidelines and all organizational privacy policies.

Qualifications

Education

• High school diploma or equivalent required.
• Additional training in healthcare administration, medical assisting, or a related field preferred.
• Associate degree or healthcare certification a plus.

Experience

• 1–2 years of experience in a front desk, customer service, or receptionist role.
• Medical office or healthcare experience strongly preferred.

Technical Skills

• Proficiency with Microsoft Office and general computer applications.
• Experience with Athena or another electronic health record (EHR) preferred.
• Comfortable learning new technology platforms, AI-enabled tools, and workflow automation systems. Curiosity and adaptability with technology are essential as AllCare continues to innovate.

Preferred Knowledge

• Basic understanding of medical terminology.
• Familiarity with health insurance verification and patient billing processes.

Core Competencies

• Professional communication skills with the ability to interact confidently and compassionately with patients, providers, and colleagues.
• Exceptional customer service skills with the ability to de-escalate challenging situations while maintaining professionalism and empathy.
• Strong multitasking and prioritization skills in a fast-paced environment with frequent interruptions and competing priorities.
• Excellent attention to detail with strong organizational and documentation skills.
• Empathetic, dependable, and composed under pressure.
• Self-motivated with a proactive approach to problem-solving.

Our Work Environment

Adaptability

• We value team members who are comfortable with evolving processes, remain flexible as workflows change, and contribute positively in a dynamic clinical environment.

Collaboration

• You'll work closely with providers, clinical staff, operations teams, and leadership to ensure exceptional patient experiences and efficient clinic operations.

Continuous Improvement

• We encourage individuals who proactively identify opportunities to improve workflows, enhance patient experiences, and embrace new technologies and better ways of working.

Physical Requirements

• Ability to sit or stand for extended periods.
• Frequent use of computers, phones, and other office equipment.
• Occasional lifting of up to 20 pounds for office supplies or medical records.

Why Join AllCare?

• $18-$20/hr depending on experience
• $500.00 sign-on bonus after 90 days
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match (if applicable)
• Collaborative, patient-centered culture
• Modern technology and strong administrative support
• The opportunity to make a meaningful impact on the patient experience every day
• AllCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.