OS Platform Engineer: III

Job Description:


Primary duty involves supporting, specifically designing strategic and tailored solutions to meet a specific client request. Frequently anticipates problems and analyzes ways to mitigate the risk. Articulates the business value and impact of advanced technical and non-technical information and understands when to escalate issues. Provides advanced production support including accurate problem identification, ticket documentation and customer/vendor dialogue. Dissects complex situations and refocuses on critical technology tasks. Must have a high degree of technical expertise/professional mastery to recommend process improvements. Is often consulted by peers and seen as the informal leader on tactical problems. Provide Level 3 engineering support for the corporate OS platforms. Provide analysis of virtual and physical OS platforms covering configuration, monitoring, and capacity analysis. Also will be required to provide in-depth troubleshooting for vCenter, NSX, Aria Operations, Cisco UCS and Nutanix Prism while maintaining professional and technical skills of emerging technologies.

Job Responsibilities Overview:


The position of Virtualization Engineer has the responsibility of maintaining, monitoring, and managing the existing virtual infrastructure. This responsibility includes, but is not limited to, identifying, researching, and resolving technical problems, responding to telephone calls, email and personnel requests for technical support, documenting, tracking, and monitoring the problem to ensure a timely resolution. Participate in oncall rotation to resolve urgent VMware environment problems outside of business hours. Additionally, the position will be accountable for all level 1, 2 and 3 engineering/support and solution installations in the company's data center and facilities. The role spans the data center, cloud and disaster recovery sites as they relate to virtualization.