Customer Logistics Coordinator

Job Description

Job Description

Customer Logistics Coordinator

Carlile Transportation | Anchorage, AK Deliver Exceptional Service. Support Operations. Keep Freight Moving.

At Carlile, we do more than move freight—we connect businesses and communities across Alaska and North America. Our success is built on delivering exceptional customer service while living our core values of

Safety, Integrity, Teamwork, Stewardship, and Excellence

. If you thrive in a fast-paced environment, enjoy solving problems, and like balancing

customer interaction

with

hands-on operational work

, we'd love to hear from you. Compensation

Hourly Pay Range:

$20.50 - $30.80 per hour Compensation is based on several factors, including experience, qualifications, internal equity, and business needs. Schedule

Monday-Friday 8:30 AM - 5:00 PM Full-Time Position No regular weekend work Position Summary

As a

Customer Logistics Coordinator

, you will serve as a

primary point of contact for customers

while supporting daily freight and warehouse operations. This role combines

customer service, logistics coordination, freight handling, shipment processing, and warehouse support

to ensure freight is received, processed, and delivered efficiently. You'll assist customers with freight drop-offs and pickups, operate warehouse equipment, process shipments, and work closely with operations teams to deliver an exceptional customer experience. This is an ideal opportunity for someone who enjoys being both

customer-facing and hands-on

in a transportation and logistics environment. Why Join Carlile?

Competitive Pay Monday-Friday Schedule Career Growth Opportunities Comprehensive Benefits Package Collaborative Team Environment Stable Transportation and Logistics Industry Opportunity to work with both

customers and operations teams Safety-First Culture Key Responsibilities

Customer Service & Shipment Processing

Serve as a

primary point of contact

for customer inquiries and shipment questions Process customer freight drop-offs and pickups Provide shipment status updates and freight information Deliver a

professional and responsive customer experience Make outbound calls regarding freight pickups, deliveries, or shipment issues Resolve customer concerns and escalate issues when necessary Warehouse & Freight Operations

Receive and process inbound freight Assist with freight staging and movement throughout the terminal Load freight onto delivery vehicles as needed Operate forklifts and warehouse equipment safely and efficiently Inspect freight for damage and ensure proper handling procedures Follow all company

safety policies and procedures Documentation & Systems

Process shipment information using

TruckMate

and

MyConnect Complete shipping and receiving documentation Maintain accurate shipment records and customer information Assist with freight tracking and inventory documentation Support daily operational reporting as needed Minimum Qualifications

1+ year of customer service experience Experience in

warehouse, freight, transportation, logistics, shipping/receiving, or supply chain environments preferred Strong communication, customer service, and organizational skills Basic computer proficiency and ability to learn transportation software systems Forklift experience preferred; training provided Ability to safely lift

50-60 pounds Ability to work independently and collaboratively in a team environment High school diploma or equivalent Must be legally authorized to work in the United States Physical Requirements

Frequent standing, walking, bending, and lifting Regular operation of forklifts and warehouse equipment Ability to lift and move

50-60 pounds Ability to work in a warehouse environment with varying temperatures and conditions Benefits

Medical Insurance Dental Insurance Vision Insurance Life Insurance Short-Term and Long-Term Disability Employee Assistance Program (EAP) 401(k) with Company Match Paid Vacation Paid Sick Leave Paid Holidays Tuition Reimbursement Parental Leave Additional voluntary benefit options Apply Today

If you're looking for a career where you can combine

customer service, logistics coordination, freight operations, warehouse support, and relationship building

, this is an excellent opportunity to join one of Alaska's most trusted transportation companies. If you enjoy working with customers, supporting freight operations, and being part of a team that keeps Alaska connected, we encourage you to apply today. Join Carlile and help deliver the service, reliability, and support our customers depend on every day. Carlile Transportation is an Equal Opportunity Employer, Affirmative Action Employer, and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Carlile is a drug-free workplace and participates in E-Verify.