Sales Coordinator

Sales Coordinator

The Sales Coordinator serves as a flexible support resource for the Sales Department. This role provides coverage for Account Managers, Senior Account Managers, and Sales Managers during vacations, leave, training, or other absences while assisting with web orders, administrative functions, sales operations projects, customer support activities, and general account management tasks as assigned.

The Sales Coordinator is designed as a developmental position that provides exposure to customer service, sales operations, order management, product knowledge, and account management processes. Through daily responsibilities and cross-functional collaboration, the Sales Coordinator develops the skills necessary to advance into an Account Manager role.

Essential Functions

Coverage & Account Support

• Provide temporary coverage for assigned customer accounts when Account Managers, Senior Account Managers, or Sales Managers are unavailable.
• Assist customers with order status inquiries, product availability questions, and general account support.
• Monitor coverage inboxes and ensure customer communications receive timely responses.
• Escalate customer concerns appropriately when resolution authority falls outside the role.
• Maintain detailed records and notes to ensure smooth account transitions when primary account owners return.

Web Order Support

• Process, review, and monitor web-generated orders.
• Assist with order verification and accuracy checks.
• Support order maintenance, cleanup, and follow-up activities.
• Communicate with customers regarding order-related questions as directed.
• Assist in resolving web order discrepancies and customer concerns.

Sales Operations Support

• Assist Sales Management with administrative tasks and departmental projects.
• Support data entry, reporting, spreadsheet maintenance, and sales tracking initiatives.
• Assist with order audits, allocation reviews, customer list maintenance, and account updates.
• Maintain accuracy of customer information within company systems.
• Assist with onboarding preparation and training documentation as assigned.
• Support Organized Play, promotions, event registrations, and related administrative processes when required.

Customer Communication

• Respond to customer inquiries professionally and promptly.
• Maintain consistent communication standards and company messaging.
• Assist with product announcements, restock notifications, promotional communication, and other customer outreach efforts.
• Support customer follow-up activities as directed by Sales Management.

Cross-Functional Collaboration

• Work closely with Customer Care, Purchasing, Finance, Operations, Allocations, and Sales teams.
• Assist with resolving order-related issues and customer concerns.
• Support department initiatives that improve communication, efficiency, and customer experience.
• Participate in training sessions, meetings, and developmental activities.

Product & Industry Development

• Develop knowledge of GTS products, vendors, systems, and programs.
• Learn organized play programs, allocation processes, and company procedures.
• Stay informed regarding industry releases, promotions, and market developments.
• Demonstrate continuous improvement and willingness to learn.

Areas of Responsibility

• Provide dependable support across multiple Sales teams.
• Demonstrate professionalism and strong customer service skills.
• Maintain confidentiality regarding customer and company information.
• Adapt quickly to changing priorities and coverage responsibilities.
• Exercise sound judgment while working within established policies and procedures.
• Work effectively both independently and in a team environment.
• Maintain a high level of organizational accuracy and attention to detail.
• Support department goals and initiatives with a positive, team-oriented attitude.
• Adhere to all company policies, procedures, and communication standards.

Qualifications

• Associate degree or bachelor's degree in business, Marketing, Communications, or a related field preferred; equivalent experience will be considered.
• Previous customer service, administrative support, inside sales, retail, or account support experience preferred.
• Hobby gaming, trading card games, sports collectibles, or distribution industry experience preferred but not required.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Demonstrated attention to detail and commitment to accuracy.
• Ability to learn company systems, products, and processes quickly.
• Positive attitude with a willingness to assist wherever needed.
• Ability to work collaboratively across departments.
• Knowledge of MAS200, Sage, or other CRM system preferred.
• Able to manage difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

What Success Looks Like

• Customer coverage is handled seamlessly during Account Manager absences.
• Web orders are processed accurately and efficiently.
• Administrative tasks and projects are completed on time and with minimal supervision.
• Customers receive timely and professional communication.
• Sales Operations receives reliable support during large releases, allocations, audits, and promotions.
• Product knowledge, industry understanding, and account management skills continue to grow.
• Demonstrates readiness for future promotion into an Account Manager position.
• Career Path: Sales Coordinator → Account Manager → Senior Account Manager → Sales Management Opportunities

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must have the ability to sit or stand at computer for extended periods of time.
• The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.