Hospitality Associate - Food and Nutrition (Evenings)

Hospitality Associate

$1,000 Sign On Bonus - External Hires Only

The Hospitality Associate (HA) acts as the liaison between the patient, Food and Nutrition Services, and Nursing Services and attends to all patient requests for meals, nourishments and snacks. The HA is responsible for obtaining patient meal orders, accurate menu modification, meal delivery and effective communication with patient services manager, nursing, dietitian and production staff as needed and cleaning and sanitizing of the meal service areas.

Required Knowledge & Skills

Education: Ability to read and write

Experience: No prior work experience required

Licenses and Certifications

NONE REQUIRED

Qualifications

Ability to read, write and speak English fluently.

Demonstrate effective interpersonal and communication skills.

Must demonstrate critical thinking and problem solving.

8th grade education required

Functions

Area of Responsibilities

Therapeutic and consistency altered diets and their interpretation. Attends training and has a working knowledge of the therapeutic and dysphagia diets.

Meal Delivery - Assembles, delivers and collects patient trays during meal service according to policy and procedure. Uses required scripting and ensure completeness and accuracy of tray prior to delivery. Adjust bedside table tray and stand as needed. Assist patients with tray set-up. Delivers and collects courtesy trays and guest trays.

Customer Service - Addresses patients by proper names. Expresses respect and courtesy in all interactions. Uses provided scripting. Fosters communication and teamwork, respond to needs within the department. Addresses problems in a proactive manner, responds politely and promptly to all patient requests. Projects and maintain a positive impression.

Communication - Reports meal service-related concerns to the patient services manager, supervisor, nursing or dietitian as needed.

Safety and Sanitation -- Follows safety rules at all times. Reports on accidents and unsafe conditions to manager. Follows isolation protocols, follows food safety standards and sanitation standards. Demonstrates knowledge of proper infection control and food safety standards as evidenced by good hand washing, proper use of FIFO, assurance of proper food temperatures, thoroughly cleans and sanitizes equipment and work areas (steam tables, carts, coolers) clean per department policy.

Ability to work independently and under direct supervision.

In-Services - Attends all departmental in-services and mandatory department meetings.

Professional Image -- Maintains neat and clean appearance and always follows Hospital department dress code.

Confidentiality -- Maintains patient confidentiality per HIPAA regulations.

Performs all other duties assigned by the supervisor or management.

Compliance Statement

Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

Tanner Health System