Amazon Connect Business Architect

Virtual Vocations Inc

Collaborating with business and IT teams, the full-time Amazon Connect Business Architect will design and deliver scalable contact center solutions, focusing on translating business requirements into effective technical architectures across various communication channels. Key responsibilities Lead and participate in planning, analysis, and design activities for enterprise architecture implementation Define and communicate the contact center architecture vision, including infrastructure and application capabilities Engage in business analysis and design for contact routing, personalization, and self-service capabilities Required qualifications 4-5 years of experience in voice and data telecommunications with a focus on contact center technologies Hands-on experience with Amazon Connect, including contact flow setup and omnichannel support solutions Experience translating business requirements into technical solutions for contact center migration projects Good knowledge of customer communication channels such as IVR, voice, chat, SMS, and email Experience with chatbots, voice bots, and workflow automation to enhance customer experience

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Vacancy posted 5 days ago

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