Junior Underwriter

Flood Underwriter

We are seeking a talented individual to join our Underwriting team at Torrent Technologies. This role will be based in Kalispell, or can be performed Remotely Nationwide.

As a Flood Underwriter, you will work under the supervision of the Underwriting Manager, reviewing and analyzing quotations while servicing an existing book of business.

We will count on you to:

• Underwrite new submissions to ensure new policies are correct, per guidelines.
• Process endorsements, cancellations, and reinstatements, handle billing issues, and complete policy issuance.
• Review all underwriting information, including applications, photographs, elevation certificates, and third-party internet resources to accurately underwrite policies.
• Provide customer service to agents via phone support, online chat, and emails, meeting required production KPIs as defined by leadership.
• Deescalate difficult customer situations and bring them to complete resolution.
• Actively participate in group activities, including daily huddles, team meetings, and training opportunities.

What you need to have:

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Basic to intermediate technical knowledge of systems and procedures, with attention to detail.
• Basic computer knowledge and proficiency in the Microsoft Office suite, particularly Word, Excel, and Outlook.

What makes you stand out:

• Previous customer service experience.
• Experience with underwriting methodologies and flood insurance practices, along with familiarity with organizational insurance procedures and policies.
• Strong time management skills and the ability to work effectively in a team environment.
• Strong interpersonal skills for interacting with team members and clients.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Torrent Technologies is the leading flood insurance solutions provider in the US. Its integrated suite of business software platforms along with simplified private flood insurance, and customer-focused service and support solutions, have revolutionized the flood insurance landscape. Torrent is recognized for our deep flood insurance expertise and advanced technology capabilities. We provide market leading service and administration to Write Your Own (WYO) insurance companies and agents including direct access to both the National Flood Insurance Program (NFIP) and innovative private insurance products.