Operations Coordinator- Service/Repair (Savannah)

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Coordinator- Service/Repair in Savannah, GA. Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively. ESSENTIAL JOB FUNCTIONS: * Performs Install Base maintenance as needed. Creates safety inspection tickets. * Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors. * Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number. * Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch. * Tracks Operations systems and tool audits. * Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.) * Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager) * Completes manual payroll entry forms, includes daily DVR processing and cost corrections. * Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices. * Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls. * Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox * Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets. * Assigns tickets to mechanics, as needed. * Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation). * Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse). * Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information. * Reviews Work in Progress report (weekly) and submits to regional billers. * Reviews invoice on-hold reports and works with the Regional Procurement Department to correct. * Opens and distributes mail and faxes. (N/A if office has office manager) * Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager) * Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor) EDUCATION & EXPERIENCE: * High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration * Some elevator repair administrative work preferred * Oracle database knowledge Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered * Medical, dental, and vision coverage * Flexible spending accounts (FSA) * Health savings account (HSA) * Supplemental medical plans * Company-paid short- and long-term disability insurance * Company-paid basic life insurance and AD&D * Optional life and AD&D coverage * Optional spouse and dependent life insurance * Identity theft monitoring * Pet insurance * Company-paid Employee Assistance Program (EAP) * Tuition reimbursement * 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed. Additional benefits include: * 15 days of vacation per year * 11 paid holidays each calendar year (10 fixed, 1 floating) * Paid sick leave, per company policy * Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment) Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.