Part-Time Center Associate

Part-Time Center Associate

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites

The UPS Store #6932 is seeking a reliable and friendly Part-Time Center Associate to join our team in Scottsdale, AZ. In this role, you will assist customers with a variety of services including shipping, packing, and printing, while providing exceptional customer service in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service by assisting customers with their shipping, packing, and copying needs
• Operate cash registers and process transactions accurately
• Maintain a clean and organized work area
• Handle incoming and outgoing mail and packages efficiently
• Answer phone calls and respond to customer inquiries with outstanding phone skills
• Support team members and contribute to a positive store environment

Requirements

• Outstanding phone skills
• Strong communication and interpersonal skills
• Ability to multitask and work efficiently under pressure
• Detail-oriented with excellent organizational skills
• Reliable and punctual with a positive attitude
• Previous retail or customer service experience preferred but not required

Benefits

• Competitive pay: $15.50 - $17.00 per hour paid bi-weekly
• Flexible part-time schedule
• Opportunities for growth and development within The UPS Store network
• Supportive and collaborative work environment

About the Company

The UPS Store #6932 is part of a nationwide network of retail shipping, postal, printing, and business service centers dedicated to providing exceptional services and customer satisfaction. We pride ourselves on fostering a welcoming environment where employees can thrive and customers are our top priority.