Utility Coordinator & Specialist

Job Description

Job Description

As a Utility Specialist at 5, you will help clients navigate the complex processes involved in establishing and managing electricity, natural gas, and water utility services. You will be a key resource for new construction projects and other utility-related needs, coordinating with utilities, clients, and internal teams to move projects forward.

This role requires hands-on experience with utility account setup and new construction coordination in regulated and deregulated energy markets. You will serve as an internal subject matter expert, anticipate challenges, and help clients understand requirements, timelines, and next steps.

The right person is proactive, detail-oriented, and comfortable managing multiple projects. You enjoy solving problems, building reliable processes, and working collaboratively to deliver a responsive, high-quality client experience.

What You'll Do

• Coordinate electricity, and natural gas utility service setup for new construction and other client projects.
• Utility capacity requests and negotiation for new construction and service upgrades such as data center requests and large industrial.
• Serve as a subject matter expert on utility processes, account requirements, service requests, and related issues for clients and the 5 team.
• Work directly with utilities, clients, contractors, and internal stakeholders to identify requirements, track milestones, and resolve issues.
• Anticipate project needs and potential delays, communicate next steps, and proactively help keep service activation on schedule.
• Guide clients through utility-related requirements in both regulated and deregulated energy markets.
• Manage multiple concurrent requests and projects while maintaining accurate records, clear communication, and timely follow-up.
• Develop, document, and improve repeatable workflows for utility service coordination and new construction support.
• Collaborate with the 5 team to enhance technology, data, and analytical tools that improve service delivery and efficiency.
• Prepare clear updates, recommendations, and presentations for clients and internal stakeholders.
• Identify opportunities to expand and improve utility-related services as client needs evolve.

What We're Looking For

• At least five years of experience coordinating electricity, natural gas, and water utility account setup, particularly for new construction or related client projects.
• Experience working with utilities and clients in both regulated and deregulated energy markets.
• Strong understanding of utility service processes, account establishment, and common project dependencies.
• Proven ability to manage multiple projects, stakeholders, deadlines, and follow-up activities in a fast-paced environment.
• Excellent written and verbal communication skills, including the ability to explain complex utility requirements clearly.
• Strong problem-solving skills, attention to detail, and a proactive approach to identifying and resolving issues.
• Experience developing and improving processes, documentation, and operational workflows.
• Proficiency with Microsoft Office, including Excel and PowerPoint; comfort learning new technology and tools.
• High levels of ownership, integrity, teamwork, self-awareness, and willingness to give and receive constructive feedback.
• Experience supporting commercial and industrial clients is preferred.

Nice to Have

• Working knowledge of retail electricity and natural gas markets, commodity supply contracts, and deregulated energy transactions.
• Experience navigating bill pay systems to find relevant client info for utility coordination/procurement.

What You Can Expect from 5

• Expect to be challenged. Expect to be supported. And expect to go to work each day with like-minded people who want to help others. A world-class team of energy and sustainability experts to help you and your clients.
• Internal partners committed to helping you succeed through support and resources to provide the best possible customer service and sales experience.
• Award-winning culture

Values

Communicate Openly and Honestly - We foster a culture where everyone, from intern to CEO, can speak openly. Clear communication builds trust, drives better decisions, and keeps us grounded.

Define Excellence - Excellence means constantly pushing to be better, to lead, and to set the bar for others. We don't settle. We evolve, improve, and shape the future of our field with every decision we make.

Do the Right thing - Integrity is why 5 was founded. We hold ourselves to the highest ethical standards, with zero tolerance for less. Our reputation is our brand, and we're relentless in protecting it, without compromise.

Have Fun – Fun means finding joy in learning, tackling challenges, and pushing past our comfort zones. It's the satisfaction that comes from doing hard things with great people and not taking ourselves too seriously along the way.

Make an Impact - We started 5 because people deserve better. It's what drives us each day, to make a difference for a colleague, client, or our community. This value reminds us that our work should always make life better for someone.

Why 5?

As our name suggests, 5 isn't like other places to work. Our goal has been to build a culture where we compete against what is possible. To do this, we've assembled a team of smart, fun, passionate, and hard working people.  At 5, we have engineers, commodity traders, sustainability experts, coders, energy analysts, business development professionals, financial professionals on the team... And we are always looking for more stunning colleagues. If you want to make a difference in your career and for other people, we should talk.