Luxury Service Technician

Luxury Service TechnicianLuxury Service Technicians perform basic preventative maintenance, inspect vehicles for potential problems, and troubleshoot issues to ensure vehicles are performing properly and the needs of customers are appropriately addressed. Luxury Service Technicians working for O'GARA are expected to partner with our service department team and dealership management to deliver superior service and education to customers on problems and proposed solutions for their vehicles.Requirements and Qualifications:High school diploma or the equivalentMust have valid California Driver's License and be insurableASE certification preferredProficient mechanical skillsAbility to collaborate with the public, sometimes with several customers at a timeExcellent verbal and written communication skillsProficient knowledge of dealership computer systemsMust have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicleMust be a team player with impeccable honesty and integrityMaintain a high level of professional personal appearance and conductDuties and Responsibilities:Receive Repair Orders from dispatcher on computer terminal and take vehicle to stall areasPerform work as outlined on Repair Order with efficiency and accuracy, in accordance with dealership and factoryCommunicate with Parts Department to obtain needed parts. Inform Service Manager if vehicle is down awaiting parts, and pursue special ordering of parts, if appropriateSave and tag parts if the job is under warranty or if requested by the customerExamine the vehicle to determine if additional safety or service work is requiredInform Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promisedDiagnose cause of any malfunction and perform repair, if authorized by the customerDocument work performed on each vehicle on the Repair Order using the concern, cause and correction format. State repair diagnosis/description as clearly as possible on your terminal, as this is what the customer will see and how the billing will be determinedRoad test vehicles to quality check work performed as required, keeping in mind that customers' vehicles should not be used for personal errands and should not be operated illegally or unsafelySeat belts must always be wornContinually monitor status of each vehicle and inform the Service Manager. Escalate "wait" jobs as much as possible. Monitor promised times and advise if there will be a problem meeting a promised time as soon as it becomes apparentEnsure that customer's vehicles are returned to them as clean as they were prior to being servicedProperly use the special tools and equipment provided by the Service DepartmentMaintain an inventory of normal Technician's tools not normally inventoried by the Service Department as "special tools"Maintain the workspace assigned in an organized and clean mannerProduce quality work that displays pride of workmanshipReview technical bulletins and other publications as assigned by managementParticipate and utilize technical training as requested by managementAttend training classes as directed by managementPerform other job-related duties as assigned by managementEmployee BenefitsHealth, Dental, and Vision coverage for employees401K PlanPaid time offPaid training, growth opportunitiesEmployee vehicle purchase plansDiscounts on productsCompensation: $31.00 - 45.00/hr.We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.