Health Services Assistant

Verify insurance eligibility Conduct outreach calls to members to coordinate care after inpatient hospitalization or emergency room discharge Coordinate referrals to Care Management Optimize the experience of patients and families receiving hospital and ambulatory care Collaborate with providers and staff to identify solutions to care coordination needs Provide member navigational services Research patient concerns and provide resolutions Collect and document client data in the medical record Coordinate multiple appointments using scheduling systems Identify care gaps and coordinate actions to close gaps and address member needs and barriers Meet and accompany patients and families to initial provider appointments before and after acute and post-acute transition Establish collaborative relationships with physicians, payers, and healthcare team members Collect and communicate information to fulfill utilization and regulatory requirements Educate internal healthcare team members on care management and managed care concepts Work independently to provide excellent patient care Requirements High school diploma/GED or equivalent working knowledge Knowledge of medical terminology Completion of Medical Assistant Training, Patient Care Technician Training, or Certified Nursing Assistant Training 2 years of health care experience Excellent time management and problem-solving skills Ability to meet constantly shifting deadlines and timelines Excellent customer service and recovery skills Bachelor's degree in Social Work preferred Additional related education and/or experience preferred Must reside in Arizona to be considered Demonstrates expertise in care coordination, patient navigation, and effective communication with healthcare teams. Proficient in managing patient appointments and addressing care gaps while ensuring compliance with regulatory requirements. Highest-signal resume keywords Care Coordination Patient Navigation Medical Terminology Customer Service Skills Time Management ATS Optimization Keywords Hard Skills Insurance Eligibility Verification Medical Record Documentation Appointment Scheduling Care Management Concepts Patient Care Technician Training Certified Nursing Assistant Training Health Care Experience Problem-Solving Soft Skills Excellent Customer Service Excellent Time Management Problem-Solving Skills Certifications & Qualifications Medical Assistant Training Patient Care Technician Training Certified Nursing Assistant Training Industry Keywords Health Care Patient Care Utilization Requirements Regulatory Requirements Collaboration with Providers #J-18808-Ljbffr Jobtailor