Veterinary Receptionist (Care Coordinator) - Cortaro Farms Pet Hospital

Job Description

Job Description

PetVet Care Centers' Cortaro Farms Pet Hospital is currently seeking Veterinary Receptionist (Care Coordinator) to join our team!

We are looking for a highly motivated individual with strong computer and phone skills, a passion for people and animals, the ability to multitask, strong communication skills, and basic veterinary knowledge. A positive attitude and the ability to work well under pressure in a busy environment are necessary.

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

The Care Coordinator supports and strengthens an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work to support the hospital and clients during often high-stress situations.

At Cortaro Farms Pet Hospital in Tucson, Arizona are committed to providing high-quality, compassionate care with a focus on excellent customer service and efficient appointment scheduling. Our collaborative and caring team of experienced professionals is dedicated to delivering personalized healthcare for pets within a supportive, tight-knit community. Serving the Tucson and Marana area since 1997.

Key Responsibilities

• Coordinate the flow of pets and owners in the lobby; alleviate owners' distress caused by long waits, scheduling glitches, and other issues.
• Perform cashiering duties, including processing refunds, returns, and credits as needed.
• Respond to inquiries about the range of services the practice provides and the species it treats, referring to the appropriate department or staff member as needed.
• Input data to practice management software (Avimark) to check pets in, make simple account postings, and compile data for various reports.
• Coordinate and schedule appointments, providing clients with appointment reminders and special instructions, and call clients whose pets have overdue treatments.
• Respond to client emails, type and edit various correspondence, and process incoming and outgoing faxes.
• Knowledge of basic veterinary medicine terminology.
• Familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives, and can confidently discuss with clients.
• Utilize Windows-based computer systems, email, web search, and other essential skills to use software effectively.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• 1 year of experience in a veterinary clinic.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Must be flexible with scheduling and able to work every other Saturday.
• Tasks may involve extended periods at a keyboard or workstation and/or standing and walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

Preferred Skills (Nice to Have)

• Knowledge in Avimark. 

Schedule : 

• Three workdays (full shifts) and every other Saturday (1/2 shift)
• Schedules are mostly consistent but could vary based on the hospital's needs

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, we're committed to a  Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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