Military Personnel Specialist

FLSA Class: SCA FTE DUTIES AND RESPONSIBILITIES: Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers, advise eligibility requirements, and process applications to determine eligibility. Provide products in the format requested on various MS Office tools including Word, Excel and PowerPoint. Select appropriate methods from a wide variety of procedures or make simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide. These basic tasks may be associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance and IPPS-A Operations and Maintenance and Training. Track and meet required suspense for products, reports, and deliverables. Recognize problems and refer them to others. Perform as an alternate ID card operator, performing all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks including review, research, and verification of source documents for eligibility, and discussing entitlements. QUALIFICATIONS / EDUCATION / SKILLS: Support service/customer service experience. Military background/familiarity preferred. MISCELLANEOUS: U.S. Citizen required. Must pass an extensive background investigation. Military Personnel Specialist Our Equal Employment Opportunity Policy: Patriot Enterprises is an equal-opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law. #J-18808-Ljbffr