Hotel Front Desk Agent (Tropicana Laughlin)

:

• Must be 18 years + to work in this position

SUMMARY : The Front Desk Clerk is responsible for checking guests in and out and reconciling guest accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet guests and determine if guests have a reservation. If yes, searches computer file
• and prints out registration forms, obtains signatures and identification, files copy of
• registration form and retrieves same upon check-out.
• Prepares keys for proper room.
• Makes decision as to which room to give to guest, based on guest requirements and desires.
• Assists with billing inquiries and refunds.
• Blocks rooms for Groups, VIPs, Sales and Casino Departments.
• Other related duties as assigned.
• Must be available for scheduled work.
Must exhibit the Family Style Service model at all times.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent required. One or more years related experience and/or training, or equivalent combination of education and experience.

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Must have a working knowledge of Microsoft Office products.