Admissions Host - Island H2O Water Park

Job Description

Job Description

JOB TITLE: Admissions Host

REPORTS TO: Admissions Supervisor

DEPARTMENT: Operations - Front Gate

FLSA STATUS: Hourly Non-Exempt

POSITION SUPERVISED: None

JOB SUMMARY: The Admissions Host will be responsible for successful operation of greeting guests, parking, turnstiles, wave stick and grouper.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Greet guests, visitors, and employees in a friendly and courteous manner.
• Operate the Touch Screen Vantage system for entrance and exit.
• Understand park tickets and park sales strategy.
• Assist in group functions.
• Answer guests' questions concerning the park.
• Operate turnstiles and enforcing park ticketing rules
• Assist guests at Tower B ensuring that only those of appropriate height ride and that riders do not bring shoes, hats, and other inappropriate items to ride the slide.
• Ensure guests entering the wave pool have life vests on if they are under the recommended height
• Adhere to bag check rules.
• Provide excellent customer service.
• Keep a clean orderly work area.
• Provide guests with accurate park information.
• Ensure professional development to enhance work knowledge, skills, and proficiencies regarding the Island H2O Live App.
• Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations, and requirements.
• Ensure completion of work responsibilities and special projects in accordance with the designated time frame, as determined by the reporting leader.
• Adhere to company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
• Provide a reporting leader with feedback, ideas, and suggestions on a timely consistent basis.
• Assume additional responsibilities as assigned.

QUALIFICATIONS:

Education: High School Diploma or equivalent preferred

Experience: 1 year in waterpark operations or work-related field preferred.

• Must be at least 16 years of age.
• Ability to troubleshoot situations without delay and act accordingly
• Ability to succeed in a fast-paced, evolving environment
• Must be able to work varied shifts, including evenings, holidays overnight events and weekends
• Must be able to maintain positive, respectful relationships and work effectively with all internal and external constituencies, including employees, community leaders and senior management.
• Must have highly developed interpersonal, verbal, and written communication skills, including presentation skills; ability to communicate clearly, concisely, and persuasively.
• Must have a proactive, goal-oriented, can-do attitude. Positive and effective customer service skills.
• Ability and willingness to up-sell products and services.
• Must have good teamwork orientation.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to walk or stand for extended periods of time. (Operation Hours)
• While performing the duties of this job, the team members regularly required to use hands to finger, handle, or feel; reach with hands and arms; and read, talk, and hear.
• The team member frequently is required to sit, stand, walk, stoop, kneel, push, pull, crouch or crawl. The team member is occasionally required to climb or balance.
• The team member must regularly lift and/or move up to twenty-five pounds, frequently lift and/or move up to a twenty- five pounds with assistance.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• The team member may be exposed to weather conditions prevalent at the time.
• The noise level is generally moderate to high.

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.