Operations & Training Lead

Operations Lead

Working at a Chick-fil-A restaurant is more than a job it's an opportunity to lead, develop people, and drive meaningful impact in a positive, people-focused environment. At Chick-fil-A Bridgewater Towne Center, we are committed to Serving Excellence With Care through our S.E.R.V.E model. This role plays a critical part in shaping culture, driving performance, and leading the restaurant to operational and financial success while making a lasting impact in the community.

At Chick-fil-A, the Operations Lead is responsible for leading the entire restaurant operation. This role owns day-to-day execution, long-term strategy, and overall business performance across Front of House, Back of House, and drive-thru. The Operations Lead partners directly with the Owner/Operator to develop leaders, drive sales growth, ensure operational excellence, and build a high-performance culture. This is a hands-on leadership role that requires strong business acumen, people development, and the ability to execute at a high level.

Full-time

Our Benefits Include

• A high-impact leadership role with full ownership of restaurant operations
• Direct partnership with the Owner/Operator
• Leadership development and long-term career growth opportunities
• Competitive compensation
• Performance-based growth opportunities
• A purpose-driven, people-first work environment

Operations Lead Responsibilities

S.E.R.V.E Model Expectations

• Serve with Hospitality: Set and protect the standard for guest experience and team culture
• Execute with Excellence: Drive operational consistency, speed, and accuracy across all areas
• Respect Food Safety & Standards: Ensure full compliance with all safety, quality, and brand standards
• Value Teamwork & Growth: Develop leaders, build strong teams, and create a culture of accountability
• Elevate the Experience: Continuously improve systems, processes, and overall restaurant performance

Business & Operational Ownership

• Own full restaurant performance, including operations, people, and financial results
• Oversee daily operations across FOH, BOH, and drive-thru, always ensuring excellence.
• Monitor and drive key performance metrics (sales, speed of service, accuracy, guest satisfaction)
• Identify opportunities to improve efficiency, throughput, and overall execution
• Ensure all systems, processes, and procedures are consistently followed

Leadership Development & Culture

• Develop and coach leaders at all levels, including Shift Leaders and department leads
• Build a strong leadership pipeline and succession plan
• Foster a culture of ownership, accountability, and continuous improvement
• Set clear expectations and hold leaders accountable to performance standards
• Lead by example in professionalism, work ethic, and servant leadership

Financial Performance & Growth

• Drive sales growth through operational excellence, marketing alignment, and community engagement
• Manage labor, food cost, and operational expenses to meet business goals
• Partner with Marketing and Catering Leads to grow revenue streams
• Analyze business performance and implement strategies to improve profitability

Food Safety, Quality & Compliance

• Ensure all food safety, sanitation, and cleanliness standards are upheld at all times
• Maintain an inspection-ready restaurant and uphold brand standards
• Oversee completion of all required logs, checklists, and compliance processes
• Ensure product quality and consistency across all shifts

Cross-Functional Leadership

• Partner with Marketing, Catering, and Facility Leads to ensure alignment across the business
• Ensure operational readiness for all promotions, events, and community initiatives
• Support execution of large orders, catering, and high-volume days

Accountability & Performance Management

• Hold leaders and team members accountable to Chick-fil-A standards and expectations
• Address performance issues with professionalism and consistency
• Track and report on business performance, team development, and operational goals
• Maintain strong communication with the Owner/Operator and leadership team

Qualifications and Requirements

• Proven leadership experience in restaurant or operations management
• Minimum of one year of college coursework completed
• Strong business acumen with the ability to drive performance and results
• Excellent communication, coaching, and problem-solving skills
• Ability to lead in a fast-paced, high-volume environment
• High level of organization, ownership, and attention to detail
• Flexible availability, including mornings, evenings, and weekends