Field Service Engineer III (IOMS) - East Coast Region, US

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Location This is a field-based remote role supporting the East Coast region with coverage spanning from Maine to North Carolina, as well as Pennsylvania. The position requires approximately 80% travel within the assigned territory. Relocation assistance is not provided. Discover Impactful Work Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Engineer III, you will provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology, you will deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You will resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science. A Day in the Life Perform installation, preventive maintenance, troubleshooting, and repair of analytical and microscopy equipment at customer sites Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals Train and support customers on equipment operation, maintenance practices, and basic troubleshooting Accurately document field service activities, including installation report and service work report, and submit timely through the required system Assist Commercial Teams with technical information, training, and demonstrations Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues Keys to Success Education Bachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field with 5+ years of experience installing, troubleshooting, repairing and calibrating analytical instruments or Advanced Degree with 3+ years of experience Experience Demonstrated expertise with complex electro-mechanical systems preferably with High Resolution Mass Spec instruments Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues Experience mentoring and training others preferred Knowledge, Skills, Abilities Excellent interpersonal communication skills and proven ability to build positive customer relationships Ability to read and interpret technical documentation, schematics, and engineering drawings Ability to work independently while maintaining strong team collaboration Availability to respond to urgent customer needs Proficiency with Windows operating systems, networking, and standard business software Must follow all safety protocols and be able to work in cleanroom environments when required Physical ability to lift up to 50 lbs. and work in laboratory environments Other Must be legally authorized to work in the United States without sponsorship now or in the future Must be able to pass a comprehensive background check and drug screen Valid driver’s license and ability to travel 80% Compensation and Benefits The hourly pay range estimated for this position based in Massachusetts is $40.06–$52.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.