Compliance Manager - NA

Compliance Manager — North America

Foundever | Fully Remote | Must Live Within 60 Miles of Fayetteville, NC or Las Vegas, NV

You are exactly who we are looking for if:

• You have spent 2 to 5 years owning compliance work — not advising on it from a distance but actually doing it
• Your industry background is gaming, iGaming, insurance, BPO, contact center, or dialer operations
• You know what TCPA, AML, KYC, anti-bribery, and third-party licensing mean in a practical operational context — not just on paper
• You are based right now within 60 miles of Fayetteville NC or Las Vegas NV

If that sounds like you — keep reading.

Who We Are

Foundever is a global leader in customer experience and BPO services operating across 45+ countries in 60+ languages. We power some of the world's most recognized brands with people-first, technology-enabled service delivery. We take compliance seriously — not as a checkbox but as a core part of how we operate and how we protect our clients, our people, and our business.

What This Role Actually Is

This is a hands-on compliance manager role sitting inside our North America compliance function. You will own real workstreams. You will write the reports, maintain the trackers, run the monitoring, manage the licenses, and flag the gaps yourself. You will work directly with operations, legal, and client teams to make sure our regulated service lines stay clean and compliant.

This is not a role where you will build strategy decks and present to committees. This is a role where you will roll up your sleeves and own your domains from end to end.

Where You Will Work

Fully remote with 15 to 20 percent travel to:

• Fayetteville, North Carolina
• Las Vegas, Nevada

Acceptable locations near Fayetteville NC:
Hope Mills | Raeford | Dunn | Lumberton | Clinton | Southern Pines | Pinehurst | Sanford

Acceptable locations near Las Vegas NV:
Henderson | North Las Vegas | Summerlin | Boulder City

What You Will Own

Dialer Compliance

You understand TCPA, ATDS, consent management, and outbound contact rules. You know what a dialer compliance gap looks like and you know how to fix it. You will own this domain across our contact center operations.

AML & KYC

You have worked with anti-money laundering and know your customer requirements in an operational or customer-facing context. You understand how these controls work at the process level inside a BPO or gaming environment — not just inside a bank.

Anti-Bribery & Anti-Corruption

You are familiar with FCPA or equivalent ABAC frameworks. You know how to apply anti-corruption requirements to real business operations and how to flag issues when they arise.

Third-Party Licensing

You have tracked, managed, or renewed licenses across multiple US states or Canadian jurisdictions. You know what a licensing deadline looks like and you do not miss them. You will own the tracker and the relationships.

Compliance Monitoring & Reporting

You run controls testing, document findings, and prepare clear compliance reports that leadership can actually use. You maintain a live compliance matrix and you keep it current.

What Your Background Looks Like

You must have:

• 2 to 5 years of compliance experience as your primary job function
• Industry background from gaming or iGaming, insurance, BPO, contact center, outsourcing, or dialer/telemarketing operations — at least one of these, ideally more
• Hands-on working knowledge of at least two of the four core domains above — TCPA, AML/KYC, ABAC, or third-party licensing
• Strong documentation and reporting skills — you write clearly and your findings make sense to non-compliance audiences
• Comfort working independently in a remote environment with full accountability for your outputs

It is a bonus if you have:

• Gaming commission filing experience — state licensing, iGaming, sports betting, responsible gaming
• Multi-state insurance producer licensing or P&C regulatory compliance experience
• Canadian regulatory exposure — CASL or provincial licensing variation
• GRC tool experience — ServiceNow, Archer, MetricStream, NAVEX, OneTrust
• CAMS, CCEP, CFE, or CRCM certification

We will not progress your application if:

• Your compliance experience is exclusively from retail banking, investment banking, asset management, FinTech, or financial institutions
• You are outside 60 miles of Fayetteville NC or Las Vegas NV
• Compliance has been a side function rather than your primary role
• You are at Director, VP, or CCO level and looking for strategic leadership scope

Why This Role at Foundever

You will have direct access to leadership and genuine ownership of your compliance domains. Your name will be on the output. You will not be one of thirty compliance analysts feeding into a machine — you will be the person who owns the work and is accountable for the results. If you want a role where what you do actually matters and where you can build something real inside a globally recognized organization — this is it.

Ready To Apply?

Before you submit please confirm:

• ✅ I am currently located within 60 miles of Fayetteville NC or Las Vegas NV
• ✅ My compliance experience is from gaming, iGaming, insurance, BPO, contact center, or dialer operations
• ✅ Compliance has been my primary job function for 2 to 5 years
• ✅ I have hands-on experience in at least two of the four core compliance domains listed above

If all four are true — we want to hear from you.

Foundever is an equal opportunity employer committed to building diverse, inclusive teams where everyone belongs.