Director, Event Technology (OEM) - Tropicana, Atlantic City

Director, Event Technology (OEM) - Tropicana, Atlantic City

Position Overview

The Director, Event Technology (OEM) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will manage less than two Full-time team members, venue revenue between $450k - $900k and report to an Area Director, Venues, Regional Director, Venues or RVP, Venues.

Key Job Responsibilities

• Venue Partner Relationships
• Financial Management & Reporting
• Operations Management
• Technical Ability
• Sales Management
• Customer Service
• People Development

Job Qualifications

Bachelor's degree is preferred or equivalent experience. 3+ years of audio-visual experience. 1+ years of supervisory experience. 2+ years of customer service or hospitality experience is preferred. Sales experience is a plus. Working knowledge of audio-visual equipment in a live show environment. Must be able to successfully complete Level 3 Skills training. Proficiency with the use of computer hardware. Proficiency with computer software and programs, including the Internet and Microsoft Office. Effective leadership abilities and customer satisfaction focus. A valid driver's license is required for team members who may operate Company vehicles.

Competencies (by Core Values)

Deliver World Class Service: Hospitality, Ownership

Do The Right Thing: Manages Ambiguity

Drive Results: Directs Work, Achieves Goals

See The Big Picture: Financial Acumen

Value People: Builds Effective Teams

Physical Requirements

General Physical Activities: Sitting, Standing, Walking, Stooping, Crawling, Kneeling, Bending, Reaching (above your head), Climbing, Grasping

Lifting Requirements: 0 - 15 lbs, 16 - 50 lbs, 51 - 100 lbs, Over 100 lbs

Carrying Requirements: 0 - 15 lbs, 16 - 50 lbs, 51 - 100 lbs, Over 100 lbs

Auditory/Visual Requirements: Close Vision, Distance Vision, Color Vision, Peripheral Vision, Depth Perception, Hearing

Pushing/Pulling Requirements: 0 - 15 lbs, 16 - 50 lbs, 51 - 100 lbs, Over 100 lbs

Work Environment

Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.