Front Office Manager

Front Office Manager

Hampton Inn & Suites - West Yarmouth, MA

Lead the Guest Experience from the First Hello

The Darling Group, operator of Darling Hospitality, is a fourth-generation, family-owned company with a hospitality legacy dating back to 1929. That history means stability, care, and a genuine appreciation for the team members who create welcoming experiences every day.

At the Hampton Inn & Suites in West Yarmouth, our Front Office Manager plays a critical role in shaping the guest experience from arrival to departure. This is a hands-on leadership position where your ability to lead, support, and elevate your team directly impacts guest satisfaction and hotel success.

Why You'll Love Working Here

We know leadership in hospitality takes energy, consistency, and a strong commitment to both guests and team members and we value that. As a Front Office Manager, you'll enjoy:

• Flexible scheduling to support work-life balance
• Performance bonuses that recognize reliability and service excellence
• Referral bonuses up to $350, bring great people, earn extra income
• Paid career development training & certifications
• Paid sick time after 90 days
• Paid compassion leave
• Eligibility to earn paid vacation time after one year of employment
• 401(k) with company match after one year
• Travel perks with discounted Hilton hotel stays
• Team member appreciation events throughout the year

About the Role

The Front Office Manager sets the tone for the entire guest experience. You'll lead the front desk team, ensure smooth daily operations, and create an environment where both guests and team members feel supported and valued.

Responsibilities include:

• Leading and managing daily front desk operations to ensure exceptional guest service
• Responding to guest feedback, reviews, and concerns in a timely and professional manner
• Hiring, training, coaching, and developing Guest Service Representatives and team leads
• Creating and managing team schedules based on business needs
• Supporting shift coverage as needed
• Ensuring team accountability to company and brand standards
• Overseeing front desk policies, procedures, and operational flow
• Managing inventory of front office supplies
• Communicating effectively across departments to ensure seamless operations
• Conducting team meetings and supporting ongoing training initiatives
• Supporting revenue, sales efforts, and operational improvements as you grow in the role

What We're Looking For

• Strong leadership and communication skills
• A passion for guest service and problem resolution
• Ability to multitask and stay organized in a fast-paced environment
• Experience supervising or leading a team preferred
• Flexibility to adapt and support operational needs, including weekends and holidays
• Ability to coach, develop, and hold team members accountable
• Basic understanding of hotel operations, systems, and revenue concepts preferred

Why Darling Hospitality?

Because the guest experience starts the moment they walk through the door and the Front Office Manager leads that experience. We value leaders who support their teams, take pride in their work, and create an environment where service excellence comes naturally.

If you're ready to lead, grow, and make a meaningful impact, we'd love to meet you.

Apply today and help create exceptional guest experiences from the very first interaction.