Senior Collections Specialist

Job Description

Job Description

Join the Kittle Property Group Team as the Senior Collections Specialist!

About Us
Kittle Property Group (KPG) is a growing, healthy organization committed to building stronger communities through high-quality property management. You’ll join a team that lives our values every day through excellence and competence, collaboration, innovation, respect, personalization, commitment to our community, accountability, and ownership.

Position Overview
As a Senior Collections Specialist, you’ll lead and optimize collections strategy across our portfolio in a fast-paced, innovative environment. You’ll focus on maximizing cash flow, reducing loss, and ensuring compliance with internal policies and regulatory requirements. In this role, you’ll work with a challenge-oriented, dedicated team while also using independent judgment to prioritize actions that improve financial performance and strengthen processes related to Housing Choice Voucher (HCV) and Section 8 programs.

Key Responsibilities
- Oversee and ensure all current month Housing Choice Voucher payments are received by the 10th of the month, using discretion to address discrepancies and delays
- Direct and prioritize processing of mid-month payments within 48 hours of receipt
- Train and oversee proper billing setup for Section 8 future updates, evaluating effectiveness and ensuring compliance
- Analyze Housing Choice Voucher and past resident collection reports to assess collections status, outstanding balances, and the effectiveness of current collection policies and procedures
- Design, implement, and continuously improve systems for past rent changes to ensure accurate charge adjustments and financials
- Oversee and manage abated units, partnering with the Housing Choice Voucher specialist and site managers to minimize loss
- Establish and manage relationships with local HUD offices to support clear communication, payment timeliness, and accurate balance reconciliation
- Ensure third-party payments are sent electronically or mailed to the corporate office when ACH isn’t available; identify inefficiencies and implement process improvements
- Independently prioritize and determine collection strategies and actions across the portfolio to align with cash flow needs and ownership objectives
- Oversee and evaluate past resident collection processes, ensuring files are properly submitted and past resident collections are maximized
- Partner with and provide direction to third-party collection agencies, monitor performance, and make strategic decisions to improve collection outcomes
- Maintain strong documentation standards for calls, emails, and other communications, organizing records to support follow-up efforts
- Complete other duties as assigned

Qualifications
- High School diploma or GED required; college degree preferred
- At least 5 years of experience in collections, accounts receivable, or a related area
- Flexible work schedule availability due to the timing of Housing Choice Voucher payments
- Strong written, oral, and reading communication skills with the ability to accurately interpret and document information
- Independent leadership skills and supervisory or management experience
- Proficiency with Microsoft Office for Windows, including Outlook, Word, and Excel
- Excellent interpersonal skills and the ability to work effectively with all levels of personnel
- Strong organizational skills with the ability to multitask, set priorities, meet deadlines, and take pride in quality work
- Ability to travel up to 10% of your work schedule
- Availability to work in the corporate office when needed to ensure timely deposit of payments when mail-handling team members are out
- Commitment to KPG’s values

Benefits
You’ll have access to great benefits and the opportunity to grow with an organization that’s stable, values-driven, and committed to its people and communities.

Join Us
If you’re energized by improving collections processes, strengthening Housing Choice Voucher and Section 8 billing accuracy, and driving results through smart, compliant collections strategy, you’ll thrive at KPG. Join us and help maximize cash flow, reduce loss, and support communities across our portfolio.