SNAP Enrollment and Eligibility Supervisor

Description & Requirements

Maximus is seeking experienced Supervisors to lead SNAP (Supplemental Nutrition Assistance Program) Eligibility Operations . In this role, you will oversee a team responsible for processing public assistance applications and managing cases in a high-volume production environment, ensuring compliance with federal and state regulations while driving operational performance and staff development. This role is responsible for handling escalated and complex cases, supporting quality and compliance efforts, mentoring junior staff, and ensuring accurate and timely benefit determinations in accordance with federal and state regulations.

This is a remote opportunity with computer equipment provided

Essential Duties and Responsibilities:

- Supervise High Speed Data Entry (HSDE) Administrators, providing constructive feedback and guidance to achieve and surpass individual performance objectives.

- Conduct regular monthly, annual, and ad-hoc performance reviews for the team.

- Stay updated on all data entry programs, systems, performance requirements, and Corporate/Project policies and procedures.

- Aid HSDE Administrators in data entry completion and manage escalated tasks effectively.

- Assist in conducting HSDE training sessions, ensuring team competence.

- Meet Quality Assurance (QA) and key performance metrics standards.

- Assess training needs, collaborate with Quality Assurance and Training departments to implement effective training initiatives.

- Report personnel-related issues to Human Resources and escalate anticipated problems proactively.

- Review and provide feedback on HSDE documentation and processes, ensuring compliance with established safety standards.

- Fulfill other assigned duties by Management.

- Provide constructive feedback and guidance to achieve and surpass individual performance objectives.

- Lead completion and manage escalated tasks effectively.

- Review and provide feedback on SNAP documentation and processes, ensuring compliance with established safety standards.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Communication, leadership, and organizational skills.

- Ability to analyze operational metrics and drive performance improvements.

- Familiarity with additional public assistance programs such as Medicaid or LTSS preferred.

- Experience working for a state agency, county agency, or government contractor supporting SNAP programs preferred.

Home Office Requirements

• Internet speed of 2 5 mbps or higher required (you can test this by going to ) .

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.

- Must currently and permanently reside in the Continental US.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at View email address on click.appcast.io .